Evening Weekend Concierge

Bozzuto•Charlotte, NC

1d•$20 - $22

About The Position

The Resident Concierge is the first point of contact for prospective residents and residents, creating a welcoming first impression and building positive ongoing relationships. The role personalizes interactions and helps customers feel at home. The Weekend Evening Concierge works Saturday and Sunday from 3 p.m. to 11 p.m. and provides resident and prospect assistance, plans community events, supports brand loyalty, promotes the community on social media, encourages customer reviews, and maintains organized front desk and shared-space records and reservations.

Requirements

At least 2 years of experience in a hospitality, retail, travel, or hotel environment.
Outstanding written and verbal communication skills.
A sharp professional appearance.
Competence with various software, apps, and computer programs.
Attention to detail and the ability to anticipate customer needs.
A customer-focused mentality.
Ability to lift up to 25 pounds.

Responsibilities

Solve problems and provide timely assistance to residents and prospects with care.
Plan and execute events and activities that engage residents and foster a sense of community.
Build brand loyalty by ensuring consistently positive experiences and a meticulously cared-for community.
Generate awareness, interest, and excitement through social media.
Encourage satisfied customers to write reviews on social networking sites.
Organize front desk logs, package rooms, club room reservations, and freight elevators.
Work weekend or evening shifts, according to the shift.