Resident Concierge (3 pm- 11 pm) - Zephyr

Greystar Management Services•Zephyr, DC

5d•Onsite

About The Position

The Resident Concierge organizes, coordinates, and implements resident services and programs and provides residents with information and assistance related to local resources. The role welcomes prospects and residents, helps visitors feel comfortable while they wait, routes calls to the appropriate team members, and assists with service-request follow-up calls. The concierge manages guest suite scheduling, loading dock and elevator schedules for moves, package deliveries and notifications, and tracking logs for equipment rentals, dry cleaning, and other community services. The role helps maintain clubhouse amenities in tour-ready condition, supports the planning and organization of resident activities, and maintains information about local businesses and relationships with concierge vendors. The position requires a flexible schedule that may include evening, weekend, and holiday on-call duties. Employees must be able to work indoors and outdoors in all weather conditions and meet the physical demands described in the posting.

Requirements

Ability to work a flexible schedule, including on-call duties during evenings, weekends, and holidays.
Ability to stand, walk, and/or sit for extended periods and to bend, stoop, climb ladders, reach, carry objects, and crawl in confined areas.
Ability to work inside and outside in all weather conditions, including rain, snow, heat, hail, wind, and sleet.
Ability to push, pull, lift, carry, or maneuver up to 25 pounds independently and up to 50 pounds with assistance.
Ability to travel when needed for property support, training, business meetings, or other job responsibilities.

Responsibilities

Greet prospects and residents entering the office or leasing area and ensure visitors are comfortable while waiting to speak with a team member.
Answer phone calls and route them to the appropriate team member; assist with completed service-request call-backs as needed.
Maintain the guest suite schedule and ensure proper payment and cleanliness before guest arrivals.
Manage and coordinate loading dock and/or elevator schedules for move-ins and move-outs.
Ensure clubhouse amenities are in tour condition before the leasing office opens each morning.
Document package arrivals and notify residents of deliveries within 24 hours.
Maintain tracking logs for equipment rentals, dry cleaning services, and other community-provided services.
Assist the community team with scheduling, planning, and organizing resident activities and programs.
Maintain detailed information about local restaurants, shops, delivery services, and other resources of interest to residents.
Maintain relationships and contacts with concierge vendors.
Travel as needed to assist other properties, attend training classes, business meetings, or support daily responsibilities.

Benefits

Competitive medical, dental, vision, disability, and life insurance benefits.
Low-cost or free basic employee-only medical coverage.
Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; additional vacation accrues with tenure.
Birthday off after one year of service.
Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount terms and unit availability.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave.
Lifetime fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
The role may be eligible for weekly, monthly, and/or quarterly bonus programs.