Resident Associate

Corvias Corporate Services, LLC•Fort Bragg, North Carolina, United States, NC

About The Position

The Resident Associate performs account management services as the primary point of contact for resident transactions arising from current lease agreements and generates revenue through fee enforcement, lease enhancements, and renewals. The role is accountable for achieving resident satisfaction and retention targets. The position involves building positive resident relationships, managing move-in, move-out, and eviction processes, maintaining tenant ledgers, supporting collections, and monitoring compliance with community policies. The Resident Associate also communicates information about community events and programs, promotes lease renewals and cross-community relocation opportunities, helps maintain the appearance of the community, and completes administrative tasks.

Requirements

At least 2 years of relevant work experience in property management, hospitality, or customer service.
Demonstrated ability to retain customers by securing account or lease renewals, including success cross-selling or upselling.
Proven success ensuring customer compliance with account or lease terms.
Ability to resolve customer complaints using independent judgment to assess situations, formulate potential solutions, and present options.
Ability to interact professionally with individuals from diverse backgrounds.
Prior experience adapting to changing priorities or unexpected interruptions, including unscheduled customer interactions in person and by phone.
Computer proficiency, including working knowledge of word processing, spreadsheet, and database software.
Valid driver’s license and use of a personal vehicle required.
Ability to work weekend and evening hours.

Nice To Haves

Experience with collections, evictions, or fee assessments is strongly preferred.

Responsibilities

Build and maintain positive relationships with residents by promptly responding to concerns, questions, and requests while following company policies and fair housing guidelines.
Perform resident move-in, move-out, and eviction processes, including inspections, notifications, and paperwork.
Perform basic accounting and collections activities and maintain tenant ledgers tracking revenue and expenses associated with lease agreements.
Monitor resident compliance with community policies, enforce standards, and educate residents about policies as needed.
Provide residents with timely information about community events, programs, and initiatives.
Work toward retention goals by informing residents about lease renewal options and cross-community relocation opportunities, and execute lease renewals.
Help project a positive image of the community by organizing materials, reporting defects, and spot cleaning as needed.
Perform administrative duties, including answering phones, maintaining files, data entry, and compiling reports.
Perform other duties as assigned.