Resident Assistant

Victory Programs Inc • Boston, MA

52d • Onsite

About The Position

The Resident Assistant is responsible for the overall management and maintenance of the residence, creating a supportive and welcoming environment for residents, and supporting staff and the daily operations of the program. The position reports to the Program Director or their designee for support and supervision. The role is based onsite at Chamblet Family Home in Dorchester, which provides life-stabilization, intensive housing placement, and vocational case management services to homeless families and pregnant women. The program helps families build self-sufficiency, develop healthy nutritional knowledge, find permanent housing, and build job-readiness skills.

The Resident Assistant helps maintain a safe, orderly, and hazard-free residence; supports fire safety and house policies; builds relationships with residents and assists with crisis intervention and de-escalation; and documents observations and incidents. The role also supports household inventory and supplies, administrative and reception duties, shift handoffs, scheduled safety and wellness checks, and collaborative, client-centered services. The position is part-time, 16 hours per week, working Saturday and Sunday from 8 a.m. to 4 p.m., onsite. The rate is $22.28 per hour.

Requirements

• High school diploma or equivalent.
• Ability to work effectively with people across diverse racial and ethnic backgrounds, sexual orientations, gender identities, sexes, drug cultures, age groups, religions, countries of origin, disabilities, and economic statuses.
• Strong organizational, writing, and communication skills.
• Knowledge of or openness to addiction and recovery and harm reduction practices and philosophy, or willingness to acquire this knowledge within the first six months of employment.
• Excellent verbal communication skills, including the ability to have open and affirming conversations.
• Ability to work with and relate to residents in a helpful, directive, and compassionate manner.
• Ability to work independently and cooperatively as part of a professional team.
• CPR certification; may be obtained upon hire.
• Completed TB screening; may be obtained upon hire.
• Three work-related professional references, at least two of which must be from a manager or supervisor.

Nice To Haves

• Experience working with families, parents, and youth experiencing housing instability and trauma.
• Previous experience in nonviolent crisis intervention, de-escalation, and milieu management.
• Working knowledge of HIV/AIDS and viral hepatitis, homelessness, substance use, sexually transmitted infections, sex work, and health-related social issues faced by people who use drugs.
• Proficient computer skills, including Microsoft Word, Excel, and other databases.
• Valid Massachusetts driver’s license and safe driving points of 00, 98, 99, 01, 02, or 03.

Responsibilities

• Follow Victory Programs, Inc.’s Standards of Excellence and Philosophy of Care, including professional ethics, boundaries, and client confidentiality.
• Maintain the residence in good repair and orderly condition, free from hazards, and ensure fire safety standards are met.
• Enforce policies and procedures for a safe, appropriate residential environment while promoting a healthy, supportive, and inclusive community.
• Build relationships with residents and use Nonviolent Crisis Intervention, motivational interviewing, and conflict de-escalation as needed.
• Accurately document observations, encounters, incidents, and client engagements during the shift.
• Support inventory of client belongings.
• Assist with storage, inventory, collection, and distribution of food, household supplies, and linens, and launder linens as directed.
• Assist with daily office and administrative functions, including filing, phone coverage, reception, and maintaining house records.
• Communicate facility and organizational information to management and peer staff through oral and written shift reports, daily logs, and incident reports as required.
• Attend supervision, staff meetings, clinical team meetings, and professional development trainings and workshops as requested.
• Conduct scheduled safety, security, and wellness rounds to support residents’ well-being.
• Collaborate with the team to provide client-centered services.
• Participate in and support program events, State House rallies, fundraising and advocacy events, walks, and other agency functions.
• Perform other duties or tasks requested by the supervisor or their designee.

Benefits

• Employer contribution of 75% of health insurance premiums.
• Employer contribution of 25% of dental insurance premiums.
• Employer-paid disability insurance.
• Employer-paid life insurance.
• Paid time off, including vacation, sick, and personal time, as well as holidays. Upon hire, staff are entitled to up to four personal days, 160 sick hours, 10 holidays, and 3 1/2 weeks of vacation; amounts adjust based on full-time or part-time status, and vacation allocation increases with length of employment.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED