Resident Assistant

Three Pillars•Dousman, WI

About The Position

Resident Assistants provide resident care and supportive services according to each resident’s individual service plan and established procedures. Personal care may include dressing, hygiene and grooming, mobility assistance, toileting and peri care, and medication administration after required training and delegation. The role supports residents’ independence and their physical, emotional, intellectual, social, and spiritual needs and preferences. Resident Assistants also provide meal service, light housekeeping, laundry, companionship, and activity engagement. The position includes responding to emergencies, providing first aid within training and policy, reporting changes in residents’ conditions, documenting care, and carrying out assigned RN-delegated tasks. Resident Assistants help maintain a clean, safe, sanitary, and homelike environment, support dining and laundry operations, and contribute to teamwork, resident satisfaction, confidentiality, and quality improvement. Other duties may be assigned.

Requirements

Must be at least 18 years of age.
Read, write, and speak English fluently.
Able to walk or stand constantly and squat, kneel, twist, and bend frequently.
Able to lift, push, and pull objects weighing 60 pounds frequently.
Able to handle hostile or emotionally upset residents and loved ones.
Able to work independently and make decisions within set guidelines.
Demonstrate teamwork when interacting with coworkers, other departments, and supervisors.
Become medication delegated and be able to pass medications.
Obtain American Heart Association (AHA) First Aid certification within 6 months of hire, or within 2 years of the initial CBRF First Aid & Choking class; renew certification every 2 years.
Ability to use computers for charting and communication.

Nice To Haves

Department of Health Services CBRF training courses in Standard Precautions, First Aid, Fire Safety, and Medication Administration are preferred; training may be provided.
Healthcare facility, long-term care, or assisted living experience is strongly preferred.

Responsibilities

Understand and follow each resident’s current individual service plan and resident rights; immediately report any violation of resident rights.
Assist or supervise residents with personal care in a manner that supports independence and meets their needs and preferences.
Complete supportive duties such as laundry, bed making, and trash removal.
Respond to emergencies, provide first aid according to training and policy, report emergencies to the Nurse on Duty, and complete incident reports as appropriate.
Observe and report changes in residents’ conditions to the Nurse on Duty and/or Director of Clinical Services.
Provide timely and accurate documentation for individual service plans, medication records, and activity records.
After completing required medication training, administer medications or supervise self-administration per physician order, under Nurse supervision and in accordance with regulations.
Perform assigned RN-delegated tasks according to training and policy.
Answer resident call lights promptly and courteously.
Serve meals and snacks in accordance with safety, health, and sanitation requirements; elicit residents’ food choices and support independent eating only as directed by the Nurse or Director of Clinical Services.
Maintain clean, safe, and organized kitchen and dining areas; clean and maintain equipment and supplies, take food and equipment temperatures, and document information for regulatory compliance.
Facilitate mealtime conversation and maintain a warm, pleasant dining atmosphere.
Maintain clean resident rooms and common areas in conjunction with housekeeping, follow sanitation requirements and universal precautions, and use appropriate cleaning supplies and equipment.
Assist residents with washing, drying, folding, sorting, and maintaining their personal laundry in good condition, within household staffing resources.
Promote teamwork, dignity, and respect; work scheduled shifts, complete assigned work, and maintain a professional and caring manner with residents, families, visitors, and coworkers.
Maintain a clean, orderly, and safe work environment; use equipment and supplies responsibly, reduce waste, and keep materials in good working order.
Take ownership of responsibilities, follow up appropriately on problems, complete shift tasks, and proactively anticipate residents’ and coworkers’ needs.
Assist with resident moves as requested and monitor building security and emergency systems, responding appropriately to alarms.
Maintain confidentiality and keep current with job standards through in-service training, continuing education, and personal and professional development.
Seek quality improvement opportunities, respond to customer needs, and assist with and encourage resident participation in activities as assigned.
Promote Three Pillars positively and support its mission, vision, purpose, values, standards, policies, procedures, confidentiality standards, corporate compliance, and employee handbook.
Achieve satisfactory performance in evaluation areas and perform other duties as assigned.