Resident Assistant

The Salvation Army•Syracuse, NY

31d•Onsite

About The Position

This is a full-time position supporting the daily operations of our 24/7 Emergency Family Shelter. Afternoon, evening, overnight, weekend, and holiday shifts may be required based on the needs of the shelter. Full-Time Resident Assistants help maintain a safe and supportive environment for families, assist with daily activities and resident needs, respond to emergencies, complete required documentation, and provide support to residents throughout their stay. As a Full-Time Resident Assistant at our Emergency Family Shelter, you will play an important role in creating a safe, secure, comfortable, and supportive environment for residents and their families. You will use your customer service, communication, and leadership skills to supervise residents, support daily shelter operations, and help residents understand program policies, expectations, and available resources. Every day can look different. You may assist residents with basic needs such as laundry, housekeeping, and general clean-up, while other situations may require conflict resolution, crisis intervention, or supportive counseling. Resident Assistants are an important source of support for families during a difficult time and help ensure the shelter remains a welcoming and respectful environment. If you are looking for a meaningful career where you can make a difference in the lives of families in our community, we encourage you to apply today and become part of our team!

Requirements

High School diploma or GED required
Up to Two years of experience internship/working in human services.
Knowledge of social service resources in the local community
Experience working in office environment
Clerical skills to include: phone etiquette, filing, computer skills required, ability to manage several tasks and projects

Nice To Haves

Associated degree with one year of experience preferred.
Prior experience working with individuals experiencing homelessness is preferred.

Responsibilities

Supervise residents in the program including coaching residents on program policies and rules to maintain a physically and emotionally safe environment for residents and staff.
Provide conflict resolution, crisis intervention and supportive counseling as needed.
Address immediate basic needs for individuals entering shelter including orientation to facility, house schedule, program rules and staff.
Provide supplies to meet immediate basic needs.
Promote activities to increase competence with activities of daily living and independent living skills.
Assist Case Managers in working with residents on their goal plans.
Maintain accurate documentation including statistics, clear and concise individual case narratives and log entries, daily census, Intake/Discharge forms and narratives, and HMIS data entry.
Complete shift specific support services.
Maintain communication shift-to-shift in staff journal.
Answer telephone and respond to inquiries.
Provide resources and referrals for 24 hour crisis line.
Communicate any needs (maintenance or repairs) in the communication journal.
Address any urgent safety concerns immediately.
Attend mandatory monthly staff meetings, bi-weekly leadership meetings and required training sessions.
Maintain certifications.
Demonstrate cultural competence as well as integrate understanding into daily responsibilities and participate in meeting the objectives of The Salvation Army Syracuse Area Services Strategic Plan.