Resident Assistant RCU PT 3rd

Buffalo City Mission•Buffalo, NY

10d•$17 - $18•Onsite

About The Position

Buffalo City Mission is seeking a Resident Assistant for our RCU. This position is part-time, working at our men’s shelter. Rooted in the Gospel of Jesus Christ, we are more than a workplace. We are a community united by faith, compassion, and a shared commitment to changing lives. At Buffalo City Mission, we believe everyone deserves a second chance. Every day, we witness lives transformed through the power of grace, love, and hope. Our mission is to serve men, women, and families facing barriers to stability. Offering not just shelter and support, but the opportunity to rebuild their lives with dignity and purpose.

Requirements

High School diploma or GED required.
Crisis Management: Ability to remain calm, composed, and decisive in high-pressure or stressful situations.
Interpersonal Excellence: Strong verbal and written communication skills with the ability to engage diverse populations with dignity and respect.
Boundary Management: Proven ability to show deep empathy and compassion for those experiencing homelessness while firmly enforcing rules and maintaining professional boundaries.
Operational Reliability: Ability to work independently with minimal supervision while remaining a collaborative and supportive team member.
Technical Proficiency: Basic computer literacy (email, documentation, and data entry) and a strict adherence to written instructions and safety procedures.
Health & Compliance: Willingness to comply with all organizational policies regarding communicable disease screening and mandatory immunization requirements.
In the midst of a mature walk with Jesus Christ

Nice To Haves

Experience working with vulnerable populations is a plus
Current or prior registration as a certified nurse assistant, home health aide, or personal care aide.
One year experience in the provision of services to people experiencing homelessness or adults residing in a facility subject to license and oversight by the Department, OPWDD, OMH, or OASIS. This could include peer support personnel or community health workers.

Responsibilities

Ensure residents have dignified access to meals, hygiene supplies, and clean bedding.
Communicate effectively with the resident’s clinical care team (PCPs, behavioral health, home health providers, etc.) to ensure continuity of care.
Provide minimal assistance with Activities of Daily Living (ADLs) and encourage participation in Mission programs.
Monitor resident behavior proactively, addressing and diffusing conflicts with tact and diplomacy.
Collaborate with Security to maintain a safe environment; conduct regular rounds and safety checks/searches as required.
Firmly and fairly enforce RCU rules and regulations to maintain order.
Act as a first responder to emergencies and crisis situations, utilizing de-escalation techniques to support residents in emotional distress.
Contact emergency services when necessary and follow all established safety and health protocols.
Facilitate RCU procedures for arriving and departing residents.
Accurately monitor and document medication intake and health observations.
Report vacated units and prepare them for new residents (cleaning and furniture setup); assist with supply and donation distribution.
Maintain precise records of occupancy and complete detailed shift reports.
Respond to and de-escalate crisis situations.
Provide support to residents experiencing emotional distress or other crises.
Contact emergency services as needed.