Resident Advocate

Caring Connection • Benton Harbor, MI

2d

About The Position

The Resident Advocate provides information, referrals, and advocacy services to residents. The role supports shelter residents by facilitating services, orienting new residents to shelter procedures, responding to crises, and helping maintain a safe and clean shelter environment. The advocate documents services and activities in resident files and follows agency and program policies. The position requires maintaining professional boundaries, completing required training, and obtaining and maintaining CPR and First Aid certification.

Requirements

• High school diploma or GED.
• Good verbal and written communication skills.
• Computer proficiency with Microsoft Word.
• Good organizational skills.
• Ability to communicate with people from diverse cultures.
• Knowledge of services available within the community.
• Remain current on issues related to domestic violence and sexual assault.
• Ability to respond supportively to people or clients in crisis.
• Ability to enter progress notes and statistics via computer.
• Valid driver’s license, a working motor vehicle, and proof of current vehicle insurance.
• Successfully pass a State of Michigan LIEN Check and Central Registry Clearance.
• Pass a pre-employment drug and alcohol screen.
• Provide a negative TB test upon hire and complete follow-up TB tests as required by Caring Connection policy.
• Undergo a background check with no recent felony convictions and no abuse or neglect convictions.
• Ability to work a flexible schedule, including some evenings, weekends, and holidays, as necessary.

Responsibilities

• Handle the 24-hour crisis line while on shift.
• Facilitate services for residents.
• Orient new residents to shelter procedures.
• Document all services and activities in resident files daily.
• Read and follow agency and program policy manuals.
• Complete all required training.
• Interact with residents for a minimum of three hours per shift.
• Assist with meal preparation, child care, and chores as needed.
• Complete shelter safety checks during the shift.
• Maintain shelter cleanliness.
• Notify the on-call worker in emergencies.
• Restock supplies as needed.
• Maintain professional boundaries.
• Obtain and maintain CPR and First Aid certification.
• Attend New Service Provider Training.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED