Privatized Housing Resident Advocate

Air Force District of Washington•Andrews AFB, MD

About The Position

Serves as the Privatized Military Housing Resident Advocate for the Installation Vice Wing Commander (CV). The position advocates for military members and their families living in Privatized Housing who need help resolving complex housing issues, concerns, and unmet needs. It tracks and analyzes resident concerns to identify recurring issues and trends, improve the resident advocacy program, and assess impacts on the Installation Commander's goals and plans for the privatized housing program. The advocate represents the Installation Wing Commander across installation and functional-area organizations, including the Resident Council. This is a GS-12 position requiring at least one year of specialized experience at the GS-11 level or equivalent, as well as applicable federal time-in-grade for merit-promotion applicants. The role requires the ability to evaluate and recommend resolutions for housing issues, analyze resident concerns, coordinate complaint resolution and referrals, and develop improvements to privatized housing operations. The position requires a SECRET security clearance, a valid motor vehicle operator's license, and compliance with Air Force civilian drug-testing requirements. Occasional travel and work outside normal duty hours may be required.

Requirements

U.S. citizenship.
At least one year of specialized experience at the GS-11 level or equivalent in another pay system.
For merit-promotion applicants, one year at the GS-11 level is required to meet the GS-12 time-in-grade requirement; time-in-grade applies to current GS employees and those who held a GS position within the previous 52 weeks.
Knowledge of privatized housing principles, techniques, and tools, including facility maintenance coordination, maintenance emergencies, and resolution timelines.
Knowledge of qualitative and quantitative methods for resolving concerns raised by residents and their dependents leasing privatized family housing.
Knowledge of command organizational structure, supporting programs, missions, policies, goals, and processes for assessing tenant maintenance complaints and responses.
Knowledge of process-improvement techniques, including benchmarking, metric and statistical analysis, and data analysis to project trends.
Skill in developing feasible solutions to complex issues and applying analytical and evaluative methods across privatized housing functional areas.
Ability to accommodate conflicting opinions, make responsive decisions, and select a course of action in a fast-paced environment.
Ability to communicate effectively orally and in writing, conduct briefings and workshops, create marketing materials, and present information to senior leadership.
Must be able to obtain and maintain a SECRET security clearance.
Must have a valid motor vehicle operator's license to drive to and from housing units on and off base.
Must pass initial and periodic short-notice drug testing under the Air Force Civilian Drug Demand Reduction Program.
Males must be registered for Selective Service.
Must safeguard personal data in accordance with the Privacy Act of 1974.
Must acknowledge that this is an obligated position and may be displaced under reduction-in-force procedures when the employee with return rights returns.
Work occasionally requires travel away from the normal duty station, including travel on military or commercial aircraft and local travel by motor vehicle.
May occasionally be required to work outside normal duty hours.

Responsibilities

Advocate for military members and their families residing in Privatized Housing who seek solutions to complex housing issues, concerns, and unresolved needs.
Track and analyze resident concerns to identify recurring issues and trends.
Improve the efficiency and effectiveness of the resident advocacy program and evaluate its impact on the Installation Commander's goals and future plans for the privatized housing program.
Represent the Installation Wing Commander across installation and functional-area organizations, including the Resident Council.
Review, evaluate, and recommend ways to resolve complex housing issues.
Apply qualitative and quantitative methods to resolve issues raised by housing residents and their dependents.
Plan, schedule, conduct, and facilitate projects and studies to improve productivity in privatized housing operations.
Conduct interviews to establish complaints and develop proposed plans.
Determine referral services and options for resolving resident concerns.
Conduct briefings and workshops, develop marketing materials, and present information to senior leadership.

Benefits

Federal employees receive access to a comprehensive benefits package for themselves and their families; specific benefits depend on position type and should be confirmed with the hiring agency.
Disabled veteran leave may be available to eligible federal employees hired on or after November 5, 2016, who have a service-connected disability rating of 30% or more.

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