Housing Advocate

The Salvation Army Central Territory•Minneapolis, MN

6d•Onsite

About The Position

The Housing Advocate provides a supportive environment for clients, meets their needs, and delivers a high level of care while helping ensure their health and safety. The role supports The Salvation Army’s mission and engages community members with Corps programming, events, and Pathway of Hope. This is a regular, full-time position at 1010 Currie Avenue, Minneapolis, Minnesota, scheduled for 40 hours per week.

Requirements

High school diploma or GED.
One year of experience in a forward-facing role.
Understanding of social services and community service delivery.
Ability to accept supervision and work well with colleagues.
Ability to work with diverse clients, respect confidentiality, and operate within ethical and legal parameters.
Computer literacy and ability to use Microsoft Office Suite.
Pass The Salvation Army background checks.
Successfully complete CPR/First Aid and Crisis Intervention requirements.
Willingness to support The Salvation Army’s philosophy, goals, objectives, and mission.
Complete Safe From Harm training satisfactorily within the first 30 days of employment.
Ability to perform basic math, communicate clearly in English, and interpret various instructions.
Ability to meet the position’s physical requirements, including prolonged standing, walking, bending, and climbing, and occasionally exerting up to 50 pounds of force.
Ability to travel by personal or organizational vehicle or another mode of travel if required.

Nice To Haves

Experience in a shelter environment.
Valid driver’s license and meeting the MVR driver qualifications.

Responsibilities

Maintain positive, professional relationships and communication with coworkers, supervisors, visitors, and clients.
Support The Salvation Army’s mission by treating clients, donors, and colleagues with respect and dignity, without discrimination.
Engage community members in Corps programming, events, and Pathway of Hope.
Develop and maintain positive rapport with clients.
Help clients follow program rules and expectations and provide accountability as needed.
Monitor clients and program areas, including during meals, and perform routine rounds.
Provide clients with information and resources, including information about available community services.
Orient clients to the program and complete intake processes and paperwork.
Recognize and respond safely to crises, use verbal de-escalation, and request Security assistance when needed.
Follow the Harbor Light Safety and Security Management Plan.
Maintain accurate, timely, professional, and non-judgmental verbal and written communication.
Complete paperwork promptly, including logs, incident reports, and statistics.
Clean program spaces; ensure laundry is sent to Housekeeping; inventory linens and supplies; and requisition items as needed.
Safely and promptly clean and disinfect areas contaminated with body fluids.
Perform other duties and responsibilities assigned by the supervisor.