Housing Advocate

The Salvation Army USA Central Territory•Minneapolis, MN

1d•$20 - $20•Onsite

About The Position

The Housing Advocate provides a supportive environment for clients while meeting their needs and ensuring their health and safety. This regular, full-time position supports clients at The Salvation Army’s Harbor Light program in Minneapolis. The Advocate helps clients understand program expectations, connects them with information and community resources, monitors clients and program spaces, and responds safely to crises. The role also includes completing intake and documentation, maintaining program supplies and cleanliness, and supporting The Salvation Army’s mission and respectful workplace practices. The job description notes that additional duties may be assigned by a supervisor.

Requirements

High school diploma or GED and one year of experience in a forward-facing role; shelter experience is preferred.
Good understanding of social services and community-services delivery.
Ability to accept supervision and work well with colleagues.
Ability to work with diverse clients, respect confidentiality, and operate within ethical and legal parameters.
Computer literacy and ability to use Microsoft Office Suite.
Must pass The Salvation Army background checks.
Must be able to successfully complete CPR/First Aid and Crisis Intervention training.
Must be willing to support The Salvation Army’s philosophy, goals, objectives, and mission.
Safe From Harm requirements apply upon commencement of employment, and training must be satisfactorily completed within the first 30 days.
Ability to meet the position’s physical requirements, including prolonged standing, walking, bending, and climbing; occasionally exerting up to 50 pounds of force; and frequently conveying information verbally.
Ability to perform basic math, communicate clearly in English, and interpret various instructions.

Nice To Haves

Experience in a shelter environment.
Valid driver’s license and meeting the MVR driver qualifications; preferred.

Responsibilities

Maintain a positive work atmosphere through professional, courteous, respectful communication and conduct with colleagues, supervisors, visitors, and clients.
Support The Salvation Army’s mission by treating clients, donors, and colleagues with respect and dignity and without discrimination.
Engage community members and encourage participation in Corps programming, events, and Pathway of Hope.
Develop and maintain positive rapport with clients.
Support clients in following program rules and expectations and provide accountability as needed.
Monitor clients and program areas, including during meals, and conduct routine rounds.
Provide clients with information and resources, including available community resources.
Orient clients to the program and complete intake processes and paperwork.
Recognize and respond safely to crises, verbally de-escalate situations, and request Security assistance when needed.
Follow the Harbor Light Safety and Security Management Plan.
Maintain accurate, professional, timely, and non-judgmental verbal and written communication.
Complete paperwork promptly, including logs, incident reports, and statistics.
Clean program spaces, ensure laundry is sent to Housekeeping, inventory unit linens and supplies, and requisition items as needed.
Clean and disinfect areas contaminated with body fluids safely and promptly.
Perform other duties and responsibilities assigned by a supervisor.