Resident Advocate
About The Position
The Resident Advocate provides information, referrals, and advocacy services to residents. The role supports shelter residents, responds to crises, helps orient new residents, and contributes to the daily operation and safety of the shelter. The position requires maintaining professional boundaries and following agency and program policies and procedures. The Resident Advocate must complete required training, obtain and maintain CPR and First Aid certification, and attend New Service Provider Training. A flexible schedule, including some evenings, weekends, and holidays as necessary, is required.
Requirements
- High school diploma or GED.
- Good verbal and written communication skills.
- Computer proficiency with Microsoft Word.
- Good organizational skills.
- Ability to communicate with people from diverse cultures.
- Knowledge of services available within the community.
- Remain current on issues related to domestic violence and sexual assault.
- Ability to respond supportively to people or clients in crisis.
- Ability to enter progress notes and statistics via computer.
- Valid driver’s license, a working motor vehicle, and proof of current vehicle insurance.
- Successfully pass a State of Michigan LIEN Check and Central Registry Clearance.
- Complete a pre-employment drug and alcohol screen.
- Provide a negative TB test upon hire and complete follow-up TB tests as required by Caring Connection policy.
- Undergo a background check with no recent felony convictions and no abuse or neglect convictions.
- Ability to work a flexible schedule, including some evenings, weekends, and holidays as necessary.
Responsibilities
- Handle the 24-hour crisis line while on shift.
- Facilitate services for residents.
- Orient new residents to shelter procedures.
- Document all services and activities in resident files daily.
- Read and follow agency and program policy manuals.
- Successfully complete all training requirements.
- Interact with residents for a minimum of three hours per shift.
- Assist with meal preparation, child care, and chores as needed.
- Complete shelter safety checks during the shift.
- Maintain shelter cleanliness.
- Notify the on-call worker in cases of emergency.
- Restock supplies as needed.
- Maintain professional boundaries.
- Obtain and maintain CPR and First Aid certification.
- Attend New Service Provider Training.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
