Residency Program Manager

Tufts University•Grafton, MA

About The Position

The Dean’s Office is the central administrative unit that provides leadership to Cummings School of Veterinary Medicine. Cummings School provides DVM, master’s, and PhD degrees, and advanced clinical training programs. The Cummings School Veterinary Group (CSVG) is comprised of 7 teaching hospitals, clinics, and diagnostic laboratories. The CVSG supports the education and research missions of the school, as well as providing excellent patient care. With an annual patient caseload of ~100,000, the CVSG serves clients from across New England and is the primary clinical training environment for veterinary students, interns, and residents. The Foster Hospital for Small Animals (FHSA) and the Hospital for Large Animals (HLA) in North Grafton, MA, provide state-of-the-art, 24-hour emergency and multi-specialty care for small animals (FHSA) and large animals (HLA). They are the two largest hospitals in the CSVG. Tufts Veterinary Field Service provides ambulatory care for large animals in Connecticut, Rhode Island, and Massachusetts, and is the largest practice of its type in New England. The Lerner Spay and Neuter Clinic provides support for shelters and rescue societies. Tufts at Tech provides care for underserved populations in a partnership with Worcester Technical High School. Tufts Wildlife Clinic provides care of native wildlife species of New England. Cummings Veterinary Diagnostic Laboratory provides services primarily for internal clients, but also serves external clients. Combined, approximately 60 residents pursue specialty clinical training under the supervision of approved specialty training programs.

Requirements

Five+ years of experience in a leadership or managerial position in an academic, veterinary, or human medical setting, including people management.
Must hold a relevant bachelor’s degree.
Demonstrated aptitude in decision-making and problem-solving.
Demonstrated organizational and leadership abilities.
Excellent interpersonal skills, high degree of emotional intelligence, and ability to gain the confidence and trust of colleagues and subordinates.
Basic proficiency in Excel, Word, and PowerPoint.
Strong organizational and communication skills.
High degree of emotional intelligence.

Nice To Haves

Experience working in or with an area related to veterinary medicine or another clinical environment.
A Master’s degree or higher is considered an asset.
Advanced training in education or management is considered an advantage.
Ability to remain calm under pressure.
Professional demeanor, discretion, and tact.
Flexibility with work schedule is needed, as occasional evening and weekend work may occasionally be required.

Responsibilities

Provide oversight and guidance for academic and clinical components of the residency training programs.
Represent the residency programs to internal and external stakeholders.
Work collaboratively with department chairs, hospital directors, and resident training program directors to support the residency program and the residents.
Works collaboratively with the Residency Training Program Oversight Committee to ensure that competencies and technical standards are developed.
Ensure that the resident's progress through the program is appropriately documented.
Responsible for addressing program-level matters and ensuring that the overall programs remain in compliance with institutional and specialty college guidelines.
Responsible for ensuring the Residency Training Program Handbook is current and available.
Organize delivery of annual Resident Orientation and onboarding, coordinating with departments, internship programs, and clinical units, to minimize duplication.
Serve as an information resource for staff, faculty, and residents regarding residency program policies and processes.
Onboarding includes supporting the FHSA Senior Administrative Coordinator in collecting and submitting license application documents.
Assist with institutional events that support residency and internship programs.
Maintain centralized records related to evaluations, probation documentation, and committee decisions regarding individual residents.
Track required timelines, review cycles, and reporting milestones as directed by the RTPOC committee.
Maintain accurate records, timely communication, and consistent processes related to residents.
Maintenance of Resident databases, alumni tracking, and program metrics.
Working with the VRIMP administrative support to ensure the collection and posting of resident positions and completion of the selection process in a timely fashion.
Work collaboratively with the academic department managers around issues related to resident hiring and recruitment.
Ensure that website information regarding residency programs is accurate, complete, and updated as needed.
Provide logistical support for residency-related educational programming for institutional residency initiatives.
Organize and provide oversight of the academic program components that are developed and delivered by faculty, including the development and delivery of resident-directed courses, seminars, and workshops.
Implement structured training for teaching, research, and mentorship responsibilities for residents.
Management of professional development programming and workshops, and additional off-clinic training operations.
Coordinate scheduling with the Donation Program Committee, the Kelley Simulation Laboratory, and the Office of Professional Education.
Coordinate training in grant preparation, data analysis, manuscript preparation, and critical review of the literature, as relevant and desired.
Assist with scheduling of the resident’s formal coursework.
Wellness initiatives in collaboration with other university efforts.
Meet regularly with residents across the programs to understand challenges and issues.
Coordination of resident research awards, teaching awards, completion certificates, and end-of-year resident ceremonies.
Direct residents to appropriate support resources as required.
Oversight of any budget or resources assigned to residency programs.
Working with the CAO to assist with resident program budgeting, funding sources, and externally funded resident logistics.