AY Residence Life Community Building Assistant (CBA) (WS-ST1)

St. Olaf College•Northfield, MN

2d•Onsite

About The Position

The Community Building Assistants (CBAs) are integral to the day-to-day function of the residence halls, serving as the primary greeters of their buildings, supporting housing operations, and providing assistance to students via front desk services. When working at the front desk or in storage, CBAs shall adhere to the same responsibilities and procedures outlined in the CBA manual.

Requirements

Enrolled in on-campus classes for Fall and Spring terms
Minimum cumulative/semester GPA of 2.3
Good academic standing
No open sanctions at the time of the start date
Ability to work independently with minimal supervision
Interpersonal communication skills, both verbal and electronic
Familiarity with Google Suite, especially Sheets, or a desire to learn
Can be trusted to handle confidential material as necessary
Commitment to equity, inclusion, and antiracism
Readiness to learn basic campus safety protocols and follow escalation procedures when emergencies arise

Nice To Haves

Assignment of academic probation or disciplinary sanctioning at any point during employment may result in immediate dismissal from this position

Responsibilities

Operate the front desk as an initial point of contact and resource for residents in the assigned hall
Verify the identities of all individuals entering the residence hall according to departmental procedures and guidelines
Greet residents as they enter and exit the building
Offer assistance to those not recognized as residents of the hall
Answer the phone and forward calls as appropriate
Check front desk items out to residents and appropriately document these transactions
Facilitation of check-in and check-out processes, including the distribution and collection of keys, student IDs, orientation materials, and parking permits
Maintain a positive and professional demeanor at all times when working
Maintain a clean, organized workspace
Understand, be able to articulate, and uphold College and Residence Life policies and procedures
Address policy violations as they occur
Refer concerns to the appropriate Residence Life staff as they arise
Respond to and assist in emergencies as necessary, within the scope of CBA training
Control access to residence hall storage
Appropriate documentation of items placed in or claimed from storage
Ensure storage guidelines are followed
Assist in storage room maintenance as assigned
Submit custodial and facilities work requests as necessary
Assist students in the use of custodial and facilities reporting forms
Assist students with lock-outs
Other building management responsibilities as assigned by the Community Building Manager, Area Coordinator, or Assistant Director for Housing Operations
Attend group meetings with the supervisor as required for scheduling, ongoing training, addressing concerns, and other items as they arise
Attend individual meetings with a supervisor for mentorship, coaching, and evaluation regularly
Other duties as assigned