Resettlement Navigator- Bilingual

Ascentria Care Alliance Careers•West Springfield, MA

About The Position

The Resettlement Navigator supports refugees as they work toward self-sufficiency and community integration. The role provides intensive assistance during the initial resettlement period and continued support for up to five years or longer as needed. The Navigator maintains relationships with assigned clients and serves as their central coordinator and point person for resettlement services, referrals, and connections with community agencies, partners, and internal colleagues. Each Navigator also has a specialized service scope, such as Housing, Mental Health, Elder Care, School Liaison, State Benefits, Early Childhood Development, Physical Health, Intensive Case Management, or Employment Counseling. The role coordinates services and supports, tracks program timelines, assists with resettlement plans and cultural adjustment, and helps clients build self-sufficiency. It also involves maintaining client records and case files, reporting progress and program outcomes to funders, and contributing to program and agency goals.

Requirements

High school diploma or equivalent required.
At least two years of related experience required.
Valid driver’s license, positive driving record, and proof of automobile insurance required to transport clients.
Computer skills, including Word, Excel, and databases.
Creativity and innovation in delivering services in response to restricted funding and changing political and regulatory requirements.
Comfort speaking with groups, collaborating on teams, and advocating for systems change as needed.
Ability to work sensitively and effectively in a multicultural and multilingual environment.
Ability to work independently and as a team member.
Ability to work in a fast-paced environment and respond to changing priorities throughout the day.
Ability to recommend and make process improvements, adapt, and contribute to organizational change.
Positive outlook and enthusiasm for a dynamic work environment.
Ability to work within the organization’s mission of strengthening communities by empowering people to respond to life’s challenges.
Excellent oral and written communication skills, with diplomacy and tact.
Strong organization, multitasking, prioritization, and attention to detail.
Complete Ascentria Organizational Orientation and maintain mandatory training and certifications as required.

Nice To Haves

Associate’s or bachelor’s degree preferred.
Ability to speak a language spoken by clients preferred, including Dari, Pashto, Nepali, Hindi, Rohingya, Swahili, Kinyarwanda, or Arabic.

Responsibilities

Develop and maintain community relationships related to the assigned scope of service.
Coordinate client referrals and care between Ascentria and community partners.
Serve as a resource for colleagues and volunteers on the assigned service scope, and—with supervisor support—as a contact for relevant funding partners.
Identify and secure services, benefits, and resources within the assigned scope of service, and support clients in connecting with them.
Provide ongoing support to reinforce successful client outcomes and assist with other service scopes as needed.
Ensure assigned cases meet resettlement service timeline benchmarks, and provide warm hand-offs to internal services and referrals to external providers.
Coordinate pre-arrival and arrival activities, which may include preparing a household and arranging airport pick-up.
Help refugees develop resettlement plans and adjust to the local culture.
Coach and empower refugees toward self-sufficiency and community integration while meeting refugee program contract timeframes.
Provide customer service verbally and face-to-face, treating clients with dignity and respect.
Report individual client progress and overall program outcomes to funders.
Maintain casefile quality, client databases, financial records, case notes, data, and supporting documents; complete monthly casefile reviews.
Complete and submit required documentation and administrative reports accurately and by deadlines.
Represent the team during funding monitoring activities.
Perform other duties as assigned to support program or agency goals.