Program Assistant - Resettlement

U.S. Committee for Refugees and Immigrants (USCRI) • Dallas, TX

11d

About The Position

The Program Assistant supports newly arrived refugees served by the USCRI Dallas Field Office by arranging direct services and assisting clients throughout the resettlement period. The role coordinates housing, healthcare, social services, service providers, and interpretation for refugees in the Houston area; maintains case files and submits required reports; provides cross-cultural information and community orientation; and connects clients to community support systems for long-term integration. The Program Assistant helps ensure services are linguistically and culturally appropriate and provides education and advocacy when needed. This position reports to the Senior Field Office Director. Other job-related duties may be assigned by a supervisor.

All listed duties are essential job functions, subject to reasonable accommodation. The duties are not exhaustive. The employee must complete USCRI orientation and training and any additional training identified by supervisors, the program director, or Human Resources. The position involves manual dexterity and sensory acuity, repetitive motion, prolonged sitting and standing, sustained visual and mental effort, and lifting up to 25 pounds, bending, pulling, and carrying.

Requirements

• High school degree required.
• Ability to work as a team member and independently, with a high level of self-motivation.
• Ability to work efficiently in a fast-paced environment, troubleshoot, and follow projects through while maintaining attention to detail.
• Exceptional interpersonal skills, including keen listening ability and relationship building.
• Proficiency in Microsoft Office.
• Ability to work evenings and weekends on an as-needed basis.
• Valid state-issued driver's license, insurance, a clean driving record, and personal transportation.
• Demonstrated support for USCRI values, including respect for others, maintaining confidential information, and appreciating a multicultural workplace.
• Dedication to the human rights of refugees, immigrants, asylum seekers, and displaced people.

Nice To Haves

• Undergraduate degree preferred.
• Experience in case management or social work preferred.
• Bilingual or multilingual ability preferred.

Responsibilities

• Arrange housing, healthcare, social services, service providers, and interpretation for newly arriving refugees in the Houston area.
• Maintain case files and submit written reports as required.
• Provide cross-cultural information and orient refugee families to their new community to support a smooth resettlement process.
• Connect clients with supportive community networks and systems to support long-term community integration.
• Ensure refugees receive linguistically and culturally appropriate services, and provide education and advocacy when necessary.
• Perform other job-related duties as assigned by a supervisor.
• Complete USCRI orientation and training, along with additional training identified by supervisors, the program director, or Human Resources.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED