Program Assistant - Resettlement

U.S. COMM FOR REFUGE • Dallas, TX

11d

About The Position

The Program Assistant provides support to new refugees served by the USCRI Dallas Field Office. Through direct services, the role arranges services for newly arriving refugees and supports them during the resettlement period. The position reports to the Senior Field Office Director.

The role involves coordinating housing, healthcare, social services, service providers, and interpretation for newly arriving refugees in the Houston area; maintaining case files and submitting required written reports; providing cross-cultural information and orienting refugee families to their new community; and connecting clients with supportive community networks to aid long-term integration. The Program Assistant also helps ensure services are linguistically and culturally appropriate, providing education and advocacy when necessary. Other job-related duties may be assigned by the supervisor.

The position requires completion of USCRI orientation and training, as well as additional training identified by supervisors, the program director, or Human Resources. Evening and weekend availability may be needed as required.

Requirements

• High school degree required.
• Ability to work as a team member and independently, with a high level of self-motivation.
• Ability to work efficiently in a fast-paced environment, troubleshoot, and follow projects through while maintaining attention to detail.
• Exceptional interpersonal skills, including keen listening ability and relationship building.
• Proficiency in Microsoft Office.
• Flexibility to work evenings and weekends on an as-needed basis.
• Valid state-issued driver's license, insurance, clean driving record, and personal transportation.
• Demonstrated support of USCRI’s values, including respect for others, maintaining confidential information, and appreciation of a multicultural workplace.
• Dedication to the human rights of refugees, immigrants, asylum seekers, and displaced people.

Nice To Haves

• Undergraduate degree preferred.
• Experience in case management or social work preferred.
• Bilingual or multilingual ability preferred.

Responsibilities

• Arrange housing, healthcare, social services, service providers, and interpretation for newly arriving refugees in the Houston area.
• Maintain case files and submit written reports as required.
• Provide cross-cultural information and orient refugee families to their new community to support a smooth resettlement process.
• Connect clients with supportive community networks and support systems to promote long-term integration.
• Ensure refugees are served in a linguistically and culturally appropriate manner, and provide education and advocacy when necessary.
• Perform other job-related duties as assigned by the supervisor.
• Complete USCRI orientation and training and any additional training identified by supervisors, the program director, or Human Resources.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED