GSMR Reservations & Ticket Agent
SCENIC RAILROADS ACQUISITION CORP•Bryson City, NC
•$15 - $17•Onsite
About The Position
The Reservations & Ticket Agent is an initial point of contact for guests, helping them understand ticket options, departure times, train history, and trip planning. The role calls for exceptional customer service, the ability to handle multiple tasks efficiently, and comfort working in a fast-paced environment. The position is seasonal and hourly, with an expectation of 20–32 hours per week. Compensation is $15–$17 per hour, plus commissions.
Requirements
- Must be able to work a flexible schedule, including some nights, weekends, and holidays.
- Commitment to and proven record of exceptional customer service with a varied clientele.
- Ability to work in a fast-paced environment, both independently and as part of a team.
Nice To Haves
- Experience in reservations, a call center, a hotel, or a tourism-related field is strongly preferred.
Responsibilities
- Explain departure times, trip options, and special offers to help customers select reservations.
- Answer questions about Great Smoky Mountains Railroad history, routes, and scheduled excursions.
- Assist guests at the ticket window, sell tickets, make walk-up bookings, and provide assistance at the information booth.
- Process reservation requests in person, by phone, and online using reservation software.
- Stock brochures and maintain the train depot area for guests.
Benefits
- Commissions
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
