Reservations Supervisor

The Mills House • Charleston, SC

3d

About The Position

The Reservations Supervisor leads the reservations team and oversees the reservations department, including managing reservation inquiries, supporting seamless operations, and maximizing room occupancy and revenue. The role focuses on motivating the team to provide exceptional customer service and improve guest satisfaction. The position is with The Mills House in Charleston, South Carolina, part of Davidson Hospitality Group.

Requirements

• Previous experience in a reservations or front desk role within the hospitality industry is preferred.
• Proven experience in a supervisory or leadership position.
• Strong customer service and communication skills.
• Excellent organizational and time management abilities.
• Proficiency in reservation management systems and software.
• Knowledge of revenue management principles.
• Attention to detail and accuracy in data entry.

Responsibilities

• Oversee all aspects of the reservations department.
• Manage reservation inquiries and support seamless department operations.
• Work to maximize room occupancy and revenue.
• Lead, inspire, and motivate the reservations team to deliver exceptional customer service and drive guest satisfaction.

Benefits

• Multiple tiers of medical coverage
• Dental and vision coverage
• 24/7 Teledoc service
• Free maintenance medications
• Pet insurance
• Hotel discounts
• Tuition reimbursement
• Paid time off, including vacation, sick, bereavement, and holidays
• 401(k) match

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed