Supervisor Group Reservations

Palms•Las Vegas, NV

About The Position

The Group Reservations Supervisor provides high-level administrative support to the Resort Services Management Team and Revenue, and serves as a liaison among Sales, Entertainment, Accounting, and outside clients. The role supervises a minimum of two direct reports and oversees efficient booking and communication processes for contracted group rooms while maximizing revenue. It receives, reviews, processes, and accommodates group, wholesale, extranet, and third-party business while providing high-quality service to external and internal guests and clients. The position oversees inventory, rates, and reporting within the Resort Services department. It manages reservation and group changes, group rooming lists, group blocks and pickups, inventory availability, upsell inventory, reservation and billing details, VIP notations, and daily reporting. The supervisor also coordinates with Operations, Revenue, Sales, clients, meeting planners, and other departments; handles wholesale and third-party reservation requests and guest situations; and provides technical guidance and leadership support to Resort Services team members.

Requirements

Ability to perform the functions of a Group Reservations Coordinator at a high level of expertise.
Ability to provide technical guidance and assistance.
Ability to supervise a minimum of two direct reports.

Responsibilities

Oversee management of inventory, rates, and reporting within the Resort Services department.
Review and process reservation and group modifications, additions, cancellations, and revisions in accordance with applicable department and hotel policies, procedures, and guidelines.
Process group rooming lists in various formats using HMS and Passkey, in accordance with department standards.
Monitor and manage group blocks, pickups, and blind cuts as necessary.
Provide updates on groups and historical patterns or circumstances that may negatively affect room inventory or revenue during block review meetings with Operations, Revenue, and Sales leadership.
Develop and maintain improved reporting tools and techniques.
Monitor inventory availability and manage upsell inventory in Passkey and HMS to support group block adjustments.
Review and improve group notations, reservations, master accounts, and other group-related items against group resumes published by Sales teams.
Review billing profiles, reservation rates, stay dates, and other billing information.
Review communicated VIPs and add notations as needed.
Oversee daily execution and distribution of reports to ensure accuracy and timeliness.
Advise department leadership and Revenue Management of historical patterns and circumstances that may negatively affect room inventory or revenue.
Ensure guest service delivery and measurement meet established departmental guidelines and standards.
Attend meetings with clients and property staff as needed, acting as a liaison among Sales and Service Managers, group contacts, and meeting planners.
Compile reports for Resort Services, Groups and Wholesale Management, and other departments as directed.
Process wholesale, extranet, third-party company, hotel, and casino reservation requests, modifications, and cancellations as needed.
Communicate and resolve guest situations in conjunction with third-party companies.
Receive and answer questions about Groups, wholesale, extranet, and third-party companies from within and outside the company.
Perform Group Reservations Coordinator functions at a high level of expertise and provide technical guidance or assistance as needed.
Support Resort Services in a leadership capacity by assisting team members, answering questions, and helping complete tasks as needed.
Perform other job-related duties as requested.