Group Reservations Coordinator

Marriott•San Juan, PR

About The Position

Process reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest needs, determine appropriate room types, verify room and rate availability, explain guarantee, special rate, and cancellation policies, and accommodate and document special requests. Answer questions about property facilities, services, and room accommodations, and use sales techniques to maximize revenue. Communicate information about designated VIP reservations, use the reservation system to input and access data, and address challenges with rooming requests by communicating with the appropriate individuals or departments. Oversee the accuracy of room blocks and reservations, input group rooming lists, revise blocks to maintain the required number of available rooms, maintain organized group files, and set up billing accounts in accordance with Accounting policies. Follow company policies and procedures and maintain a clean, professional appearance and confidentiality of proprietary information. Protect company assets; welcome and acknowledge guests, anticipate and address their service needs, assist individuals with disabilities, and thank guests. Communicate clearly and professionally, prepare and review written documents accurately, and answer telephones using appropriate etiquette. Maintain positive working relationships, support team goals, respond appropriately to employee concerns, and comply with quality assurance expectations and standards. Read and visually verify information in various formats. Perform other reasonable job duties as requested by Supervisors.

Requirements

At least 1 year of related work experience.
High school diploma or G.E.D. equivalent is preferred.
No supervisory experience is required.
No license or certification is required.

Nice To Haves

High school diploma or G.E.D. equivalent.
At least 1 year of related work experience.

Responsibilities

Process reservation requests, changes, and cancellations received by phone, fax, or mail.
Identify guest reservation needs, determine appropriate room types, and verify room-type and rate availability.
Explain guarantee, special rate, and cancellation policies; accommodate and document special requests.
Answer questions about property facilities, services, and room accommodations, and use sales techniques to maximize revenue.
Communicate information regarding designated VIP reservations.
Input and access data in the reservation system.
Communicate with appropriate individuals or departments to address challenges accommodating rooming requests.
Oversee the accuracy of room blocks and reservations.
Input group rooming lists, revise room blocks to maintain required room availability, and keep organized files for groups.
Set up billing accounts according to Accounting policies.
Follow company policies and procedures, maintain a clean and professional appearance, protect confidential information and company assets, and comply with quality assurance expectations and standards.
Welcome and acknowledge guests, anticipate and address service needs, assist individuals with disabilities, and thank guests.
Communicate professionally, prepare and review written documents accurately, and answer telephones using appropriate etiquette.
Develop positive working relationships, support team goals, and listen and respond appropriately to employee concerns.
Read and visually verify information in a variety of formats.
Perform other reasonable job duties as requested by Supervisors.