RESERVATIONS SUPERVISOR

Moody Gardens, Inc.•Galveston, TX

1d•$17 - $22•Onsite

About The Position

The Reservations Supervisor is responsible for overseeing Reservations Agents, ensuring they handle telephone inquiries in a friendly and courteous manner, and utilize sales techniques to efficiently secure and process guest accommodation reservations. This role also ensures that the high standards of Four Diamonds are maintained by all agents during every interaction. The incumbent is authorized to take necessary actions to fulfill their duties, provided these actions align with established company and department policies, procedures, and supervisory directives. They are expected to exercise sound judgment and initiative, prioritizing accuracy and detail in their responsibilities.

Requirements

Must be reliable and responsible.
Must have a clear speaking voice.
Must be able to sit for long periods of time.
Ability to work in a confined space.

Nice To Haves

High School diploma preferred.
Call center experience preferred.
Computer literate preferred.
Typing skills preferred.
Multitasking skills preferred.
Individual should be well organized, possess excellent written and oral communication skills, work well under pressure, and utilize a friendly and courteous manner.

Responsibilities

Supervise Reservations Agents.
Ensure agents answer telephone inquiries in a friendly and courteous manner.
Ensure agents employ sales techniques to secure and process reservations.
Ensure high standards of Four Diamonds are upheld by all agents.
Know the types of rooms the hotel has, as well as their locations and layouts.
Familiarize yourself with all hotel packages, including their statuses, rates, and benefits.
Update the availability of all distribution channels, such as GDS, OTA, and web booking systems.
Respond to inquiries from guests, travel agents, and referral networks regarding reservations.
Create and maintain reservation records.
Prepare confirmation letters.
Promptly process cancellations and modifications.
Process reservations received via mail, telephone, telex, cable, fax, or central reservation systems.
Handle reservations originating from the sales office, other hotel departments, and travel agents.
Understand the hotel's credit policy and appropriately code each reservation.
Process advance deposits for reservations.
Track future room availability based on existing reservations.
Assist in developing forecasts for room revenue and occupancy.
Aid in preregistration activities when applicable.
Monitor advance deposit requirements.
Manage daily correspondence.
Respond to inquiries and make reservations as needed.
Keep files updated.
Maintain a clean and organized appearance and work area at all times.
Promote goodwill by being courteous, friendly, and helpful to guests, managers, and fellow employees.
Be willing to undertake any reasonable requests made by management in other areas of the hotel as necessary.
Open and close availability as required across all GDS platforms, channels, and on the hotel website.
Configure rates on the hotel’s property management system.
Perform any other duties as assigned; duties are subject to change as management deems necessary to best serve the needs of Moody Gardens.