Reservations Supervisor

Davidson Hospitality Group • Charleston, SC

2d

About The Position

The Reservations Supervisor leads the reservations team and oversees the reservations department’s operations, including managing reservation inquiries, maximizing room occupancy and revenue, and supporting exceptional customer service and guest satisfaction. The position is based at The Mills House, a historic hotel in Charleston, South Carolina, and is part of a supportive, collaborative hospitality environment with opportunities for career growth and ongoing training.

Requirements

• Strong customer service and communication skills.
• Excellent organizational and time management abilities.
• Proficiency in reservation management systems and software.
• Knowledge of revenue management principles.
• Attention to detail and accuracy in data entry.

Nice To Haves

• Previous experience in a reservations or front desk role within the hospitality industry.
• Proven experience in a supervisory or leadership position.

Responsibilities

• Lead and motivate the reservations team to provide exceptional customer service.
• Oversee reservations department operations and manage reservation inquiries.
• Work to maximize room occupancy and revenue.
• Support guest satisfaction through effective reservations service.

Benefits

• Multiple tiers of medical coverage.
• Dental and vision coverage.
• 24/7 Teledoc service.
• Free maintenance medications.
• Pet insurance.
• Hotel discounts.
• Tuition reimbursement.
• Paid time off, including vacation, sick, bereavement, and holidays.
• 401(k) match.
• Competitive compensation.
• Career growth opportunities.
• Ongoing training.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed