Reservations Manager - Eaton DC

Schulte Hospitality Group•Washington, DC

About The Position

Schulte Hospitality Group is seeking a dynamic, service-oriented Reservations Manager for Eaton DC. The role supports revenue management and reservations operations, with a focus on revenue growth, market share, inventory controls, forecasting, reporting, channel management, and service. The Reservations Manager works with the Complex DORM and collaborates with regional and property leaders, sales, and the Corporate office. The position also assists with training and developing in-house Group/Reservations Coordinators and performs other duties as assigned to meet business objectives. Schulte Hospitality Group describes itself as a leading third-party management company operating more than 200 locations across 38 states and 3 countries, with a portfolio that includes Marriott, Hilton, IHG, Hyatt, and independent, boutique, and lifestyle properties and restaurants.

Requirements

Minimum of two years of revenue/reservations management experience with multiple systems.
Exceptional service and customer relations skills, with the ability to foster effective relationships with staff, management, and clientele.
Excellent verbal and written communication skills and the ability to communicate ideas and concepts.
High proficiency with computers, including the Internet, Microsoft Office programs, and hotel sales-related programs.
Strong facilitation and presentation skills.
Ability to make quick and efficient decisions to benefit the team and guest.
Ability to use a moderately complex computer system and troubleshoot software problems.

Nice To Haves

A degree in Hotel Management, Business, or a related field.

Responsibilities

Research, identify, and develop revenue management opportunities, strategies, and practices that contribute to RevPAR growth and market share increases.
Incorporate the revenue management philosophy into sales, reservations, revenue, and operations.
Attend daily line-ups and credit meetings and participate in weekly revenue strategy and group pick-up meetings.
Help prepare daily, weekly, and monthly revenue reports for Corporate and/or Ownership groups.
Analyze marketplace reports such as STAR, Hotelligence, Demand360, and other market intelligence reports.
Run a 14-day forecast weekly and assist with executing a monthly forecast.
Update STR data statistics daily for the complex.
Run incremental reports for the DORM.
Assist with training and developing in-house Group/Reservations Coordinators for the complex.
Help manage and maintain group and transient inventory, including room accommodation and rate inventory controls.
Assist in executing new packages, rate strategies, and special brand programs in collaboration with the Regional DORM, DOSM, General Manager(s), and Corporate office.
Help oversee channel management, including rate loading and inventory management.
Support the DORM in optimizing the Revenue Management System.
Help monitor segment booking pace to determine pricing and availability controls across reservation distribution sources and implement them according to hotel strategy.
Help maintain accurate and detailed property performance history.
Identify and report trends, including pace, group pace, booking window, and booking channels.
Lead weekly Revenue Meetings in collaboration with the DORM.
Consistently provide professional, friendly, and engaging service.
Perform other essential Revenue Management and Reservations functions as assigned by the Complex DORM.
Perform other duties as assigned to meet business objectives.

Benefits

Daily Pay, allowing associates to get paid today for work today.
Free telemedicine and virtual mental health care access for all associates starting day one.
Multiple health insurance and life insurance options.
401(k) plan with company match.
Paid parental leave.
Paid time off for eligible associates in accordance with company policy.
Holiday pay.
Pet insurance.
Employee Assistance Program.
Schulte Savings Marketplace discounts on event tickets, electronics, gym memberships, and more.