Reservations Manager - Eaton DC

Schulte Companies•Washington, DC

About The Position

Schulte Hospitality Group is seeking a dynamic, service-oriented Reservations Manager for the Eaton DC. The role supports revenue growth and market share by developing and implementing revenue management strategies across sales, reservations, revenue, and hotel operations. It manages group and transient inventory, booking pace, pricing and availability controls, channel management, revenue reporting, forecasting, and revenue-system optimization. The Reservations Manager collaborates with the Complex Director of Revenue Management (DORM), sales leaders, general managers, and the corporate office, and helps train in-house Group/Reservations Coordinators. The position also provides professional, friendly service and performs other duties as assigned to meet business objectives. Schulte Hospitality Group describes its workplace as inclusive, employee-focused, and committed to associate development. It offers a flexible work environment, career-growth opportunities, and a benefits package. The hiring process may include interviews, a drug screen, background and reference checks, and a potential employment assessment.

Requirements

At least two years of revenue/reservations management experience using multiple systems.
Exceptional service and customer-relations skills, with the ability to foster effective relationships with staff, management, and clientele.
Excellent verbal and written communication skills and the ability to communicate ideas and concepts.
High proficiency with computers, including the Internet, Microsoft Office programs, and hotel sales-related programs.
Strong facilitation and presentation skills.
Ability to make quick and efficient decisions that benefit the team and guests.
Ability to use a moderately complex computer system and troubleshoot software problems.

Nice To Haves

A degree in Hotel Management, Business, or a related field is preferred.

Responsibilities

Research, identify, and develop revenue management opportunities, strategies, and practices that contribute to RevPAR growth and increased market share.
Apply the revenue management philosophy across sales, reservations, revenue, and operations.
Attend daily line-ups and credit meetings and participate in weekly revenue strategy and group pickup meetings.
Help prepare daily, weekly, and monthly revenue reports for corporate and/or ownership groups.
Analyze marketplace reports such as STR, Hotelligence, and Demand360, as well as other market-intelligence reports.
Run the 14-day forecast weekly and assist with executing the monthly forecast.
Update STR data statistics daily for the complex.
Run incremental reports for the DORM.
Assist with training and developing the complex’s in-house Group/Reservations Coordinators.
Help manage and maintain group and transient inventory, including room accommodation and rate inventory controls.
Assist with executing new packages, rate strategies, and special brand programs in collaboration with the Regional DORM, DOSM, general manager(s), and corporate office.
Help oversee channel management, including rate loading and inventory management.
Support the DORM in optimizing the Revenue Management System.
Monitor segment booking pace to determine pricing and availability controls across reservation distribution sources and implement controls according to hotel strategy.
Help maintain accurate and detailed property performance history.
Identify and report trends such as pace, group pace, booking window, and booking channels.
Lead weekly revenue meetings in collaboration with the DORM.
Consistently provide professional, friendly, and engaging service.
Perform other essential Revenue Management and Reservations functions as assigned by the Complex DORM and other duties as assigned to meet business objectives.

Benefits

Daily Pay (get paid today for work today).
Free telemedicine and virtual mental health care access for all associates starting on day one.
Multiple health insurance options.
Life insurance options.
401(k) plan with company match.
Paid parental leave.
Paid time off for eligible associates, in accordance with company policy.
Holiday pay.
Pet insurance.
Employee Assistance Program.
Schulte Savings Marketplace discounts on event tickets, electronics, gym memberships, and more.
Flexible work environment and career-growth opportunities.