Reservations Coordinator

Sonesta International Hotels Corporation•San Francisco, CA

2d•Onsite

About The Position

The Reservations Coordinator is responsible for managing guest room reservations while delivering exceptional customer service and maximizing hotel revenue opportunities. This role serves as a key point of contact for guests, travel planners, and internal departments to ensure accurate reservation processing and a seamless guest experience from booking through arrival. Join an Iconic San Francisco Hotel The Clift Royal Sonesta San Francisco is seeking a service-oriented, detail-oriented Reservations Coordinator to join our team. As the first point of contact for many of our guests, you will play a vital role in delivering exceptional guest experiences while supporting hotel occupancy, revenue goals, and group business operations. If you thrive in a fast-paced hospitality environment, enjoy building relationships, and take pride in providing outstanding service, we'd love to hear from you.

Requirements

Proficiency in Oracle Opera Cloud PMS is required.
Experience using OTA extranets, including Expedia, Booking.com, and Priceline/Agoda, is required.
Proficiency in Microsoft Office applications, including Outlook, Word, and Excel.
High school diploma or equivalent required.
Ability to work a flexible schedule, including weekends and holidays, as business needs require.

Nice To Haves

Hospitality-related education is preferred.
Minimum one year of hotel reservations, front desk, guest services, or related hospitality experience preferred.
Strong customer service, interpersonal, and communication skills.
Excellent organizational skills and attention to detail.
Ability to prioritize multiple tasks and work effectively in a fast-paced environment.
Strong problem-solving skills and professional demeanor.

Responsibilities

Process individual and group room reservations via phone, email, online channels, and other booking platforms.
Manage all aspects of group reservations, including contracts, room blocks, release procedures, guarantees, deposits, rooming lists, billing instructions, and communication of group details to internal departments.
Build, maintain, and update group blocks and group rooming lists in the property management system.
Enter and maintain accurate reservation records, including billing arrangements, commissions, guest history, special requests, and reservation notes.
Verify reservation details, payment information, and guest preferences to ensure accuracy.
Coordinate closely with Front Office, Sales, Revenue Management, and Housekeeping to ensure seamless guest arrivals and operational efficiency.
Review daily arrivals, departures, VIP reservations, and special accommodations.
Resolve reservation discrepancies and guest concerns promptly and professionally.
Ensure compliance with hotel policies, procedures, and brand standards.
Maintain the confidentiality of guest and company information.

Benefits

Competitive compensation
Comprehensive Medical, Dental, and Vision insurance
Pension benefits through the Teamsters Local 856 Pension Fund
Paid Time Off and Paid Holidays
Employee hotel discounts at Sonesta properties nationwide
Ongoing training, professional development, and opportunities for internal career advancement
A supportive, inclusive, and collaborative workplace where every team member is valued
Health Savings Account with Company Match
401(k) Retirement Plan with Company Match
Paid Vacation and Sick Days
Sonesta Hotel Discounts
Educational Assistance
Paid Parental Leave
Company Paid Life Insurance
Company Paid Short Term and Long Term Disability Insurance
Various Employee Perks and Discounts
Hospital Indemnity
Critical Illness Insurance
Accident Insurance