RESERVATIONS COORDINATOR

Compass Group•Minneapolis, MN

3d•$24 - $25•Onsite

About The Position

Connections is the branded term for the Wells Fargo corporate conference centers within their large administrative buildings. The Connections team manages collaborative, meeting, and event space in 13 markets across the United States. Our customers are Wells Fargo Employees, contract staff, and nonprofit organizations. This is an onsite role. Candidates may be based at a Wells Fargo location in any of the following cities: Minneapolis, MN, St. Louis, MO, Des Moines, IA, Charlotte, NC, and Irving, TX (Las Colinas).

Requirements

Outstanding customer service skills
Superior verbal and written communications skills
High proficiency with Microsoft Office product suite (i.e. Excel, Word, PowerPoint, Outlook)
Ability to work independently, prioritize effectively and make decisions when faced with ambiguity
Able to work a flexible schedule to include evening hours
Able to remain mobile and/or at a computer for extended periods during the workday
Must be able to lift 25 pounds

Nice To Haves

Work experience with reservation software programs
Knowledge in technical/audiovisual equipment including Zoom or Teams
Communications, Event Planning or Hospitality Background

Responsibilities

Knowledgeable on all Connections site information; able to answer questions and/or research information regarding specific Connections locations
Responsible for responding and processing all incoming event requests and e-mails
Answering calls on the inbound call line
Handles meeting room bookings, utilizing reservation system and focuses on strategic assignment of meeting space to maximize utilization
Sends initial confirmations to customers to confirm basic details of their meetings
Communicates and assists customers with reservation process including how to book space, reservation window, and other direct access resources
Ability to quickly identify escalation points of reservations in regards to C-Suite events, Meeting and Events, Multi-City events
Modifies reservations as needed/and or requested by Connections customers
Processes cancellations in a timely fashion
Delivers consistent customer interactions across e-mail, instant messaging and phone utilizing uniform terminology, consistent e-mail templates and standardized workflow processes
Delivers consistent, outstanding customer service experience utilizing Platinum Service Standards
Serve as additional in person support for Connections center should the need arise, assisting with room set-up, catering placement, and in person customer communications
Preform additional duties as assigned by manager