Reservations Coordinator
Basecamp•Canmore, AB
•CA$45,000 - CA$50,000•Onsite
About The Position
Basecamp is a rapidly growing chain of boutique hotels based in Canmore, Banff, Lake Louise & Kananaskis in Alberta and Revelstoke in British Columbia. We are an energetic team driven by our core values and providing our guests a home away from home. Everwild Nordic Spa and Hotel aims to raise the bar in wellness hospitality, blending authentic tradition with fresh, evolving experiences. Everwild is redefining mountain hospitality.
Requirements
- Previous experience in reservations, guest services, or hospitality is preferred.
- Strong attention to detail and analytical skills.
- Excellent communication and interpersonal skills for effective collaboration with cross-functional teams.
- Ability to prioritize tasks, manage time efficiently, and meet deadlines.
- Familiarity with online travel agency platforms and practices.
- Proficiency in using reservation systems and property management software.
Responsibilities
- Ensure accuracy of OTA bookings in PMS.
- Enter & coordinate reservation bookings.
- Manage staff booking requests.
- Load and update rates, promotions, and packages into the reservations system as required.
- Work closely with each property’s guest service teams to resolve any reservation related issues promptly and effectively.
- Track payments owing, refunds, rate adjustments & cancellations to ensure revenue is being maximized.
- Produce revenue reports as required.
- Coordinate & invoice promotional stays with our marketing team.
- Work closely with the accounting department to ensure gift card reconciliation & funds transfers are correct.
- Other duties as assigned.
Benefits
- Quarterly profit share program!
- Group health benefits plan (Dental, Vision, Paramedical, and more)
- Generous staff discounts at all our properties
- Family and friends discount at Basecamp properties
- Free access to the Everwild Nordic Spa
- Discounts on food & beverage at Rhythm & Howl
- Company paid staff events.
- Room for advancement in our growing company
- Be part of western Canada's fastest-growing hospitality brand
- A hands-on people focused Basecamp culture
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
