Reservations Coordinator

Choice Hotels International•Bloomington, MN

2d•Onsite

About The Position

The role of the Reservations Coordinator is to have the knowledge of the hotel and the technical skill when responding to guest telephone calls and inquiries regarding reservations. This role requires an effective and engaging hotel professional where communication is the key when speaking to fellow colleagues and guests. Unique. Stylish. Entirely Radisson Blu. Upper Upscale by industry definition. First class in any other language. High on design and style, all wrapped up in a Yes I Can! Attitude. The Radisson Blu Mall of America features 500 design forward guest rooms, unique spaces and over 26,000 square feet of meeting space, and is the first hotel connected to the Mall of America.

Requirements

Minimum of One-Year of Hotel Front Desk or Reservations Experience
Other Hotel Experience or Experience in a Customer Service Environment
Experience in Opera PMS System Preferred
Experience with Excel Preferred
Strong Verbal, Written and Interpersonal Skills
Works Well Independently or as Part of a Team
Strong Attention to Detail
Commitment to Exceptional Guest Service
Ability to Maintain a Positive and Professional Attitude when Handling all Situations
Adhere to the Policies and Procedures of the Hotel
Working Knowledge of Computer and Math Skills
Ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity

Responsibilities

Support the Sales & Catering Team for Group Room Block Needs
Creating Passkey Booking Links
Communicating with Group Contacts on Reservation Needs
Inputting Group Rooming Lists
Maintaining All Group Billing/Routing
Updated Group Resumes with Group Reservation Details
Managing Small Room Blocks
Support the Hotel’s Airline Crew Accounts
Inputting Monthly Crew Manifests
Managing Changes up until Arrival
Support Front Desk and Accounting in Crew Management
Support the Hotel’s Business Travel Negotiated Accounts
Making Reservations for Regular/Repeat Clients
Serving as Main Point of Contact for Local Accounts
Support the Hotel’s Revenue Director in Managing External Booking Channels
Consistently Offer Professional, Friendly and Engaging Service
Proudly Promote the Hotel Facilities, Looking for Opportunities to Enhance and Add a Personalized Experience
Booking and Processing Reservations on All Booking Channels
Processing all External and Internal Calls Regarding Guestroom Reservations by Redirecting Calls to Central or Directly Assisting the Caller
Maintaining Accurate Records to Maintain Data Integrity
Follow Department Policies, Procedures and Service Standards
Take Initiative to Add a Personalized Experience for Every Guest
Listens, Apologizes with Empathy, Finds a Solution and Follows Through When Resolving Guest Problems
Creates 100% Guest Satisfaction by Providing the Radisson Blu Experience Through Performance that Demonstrates the Standards of Genuine Hospitality and Exceeding Guest Expectations
Provides Yes I Can! Genuine Hospitality and Teamwork on an Ongoing Basis
Assumes the Responsibility to Notice When the Guest is Not Satisfied and Uses Their Best Judgment as to When it is Appropriate to use the 100% Guest Satisfaction
Performs other duties as required by Management to provide 100% Guest Satisfaction and genuine hospitality to our Guest

Benefits

Employee discounts on thousands of hotels
Enjoy a complimentary meal in the associate cafeteria during your shift
Free Parking
Paid Sick Time (MN Earned Sick and Safe Time)
Full benefits package to our full-time employees, including health, dental, vision, short & long term disability, and so much more! (1st of the month following 30 days of service)
401(k) Retirement Plan
Paid Vacation and Sick Time (90 Days)
8 Paid Holidays
Paid Bereavement
Paid Floating Holidays (1 Year)