Reservations Coordinator

The Ballantyne Hotel & Spa, Charlotte•Charlotte, NC

8d•Onsite

About The Position

The Associate will work with the Director of Revenue Management and be responsible for all aspects of group rooms management including room blocks and reservations. The Associate will also be responsible for daily internal reservation assistance and commission processing. The Associate may also assist with occasional support for phones and front office.

Requirements

High school education or equivalent
Previous customer service experience in hospitality
Minimum of 2 - 4 years of related experience, preferably in a four-star hotel
Excellent time management and organizational skills
High level attention to detail
Ability to adapt to multiple software applications like property management system, sales system, commission system and extranets among others
Excellent customer service skills
Proficient computer skills using Microsoft Word, Excel and Outlook and math skills
Ability to work in a fast-paced environment
Excellent verbal and written communication skills
Minimum two years of training in reservations or in the hospitality industry
Good verbal and written communication skills
Excellent telephone etiquette
Able to maintain clean and concise documentation
Display a positive approach to conflict resolution
Able to calculate figures and amounts such as discounts, interest, commission, etc...
Good working knowledge of Microsoft Windows and Office
Able to type quickly and correctly