Reservations Coordinator
About The Position
The Reservations Coordinator is responsible for managing guest room reservations while delivering exceptional customer service and maximizing hotel revenue opportunities. This role serves as a key point of contact for guests, travel planners, and internal departments to ensure accurate reservation processing and a seamless guest experience from booking through arrival. Join an Iconic San Francisco Hotel. The Clift Royal Sonesta San Francisco is seeking a service-oriented, detail-oriented Reservations Coordinator to join our team. As the first point of contact for many of our guests, you will play a vital role in delivering exceptional guest experiences while supporting hotel occupancy, revenue goals, and group business operations. If you thrive in a fast-paced hospitality environment, enjoy building relationships, and take pride in providing outstanding service, we'd love to hear from you.
Requirements
- Proficiency in Oracle Opera Cloud PMS is required.
- Experience using OTA extranets, including Expedia, Booking.com, and Priceline/Agoda, is required.
- Proficiency in Microsoft Office applications, including Outlook, Word, and Excel.
- High school diploma or equivalent required; hospitality-related education is preferred.
- Minimum one year of hotel reservations, front desk, guest services, or related hospitality experience preferred.
- Strong customer service, interpersonal, and communication skills.
- Excellent organizational skills and attention to detail.
- Ability to prioritize multiple tasks and work effectively in a fast-paced environment.
- Strong problem-solving skills and professional demeanor.
- Ability to work a flexible schedule, including weekends and holidays, as business needs require.
Responsibilities
- Process individual and group room reservations via phone, email, online channels, and other booking platforms.
- Manage all aspects of group reservations, including contracts, room blocks, release procedures, guarantees, deposits, rooming lists, billing instructions, and communication of group details to internal departments.
- Build, maintain, and update group blocks and group rooming lists in the property management system.
- Enter and maintain accurate reservation records, including billing arrangements, commissions, guest history, special requests, and reservation notes.
- Verify reservation details, payment information, and guest preferences to ensure accuracy.
- Coordinate closely with Front Office, Sales, Revenue Management, and Housekeeping to ensure seamless guest arrivals and operational efficiency.
- Review daily arrivals, departures, VIP reservations, and special accommodations.
- Resolve reservation discrepancies and guest concerns promptly and professionally.
- Ensure compliance with hotel policies, procedures, and brand standards.
- Maintain the confidentiality of guest and company information.
Benefits
- Competitive compensation
- Comprehensive Medical, Dental, and Vision insurance
- Pension benefits through the Teamsters Local 856 Pension Fund
- Paid Time Off and Paid Holidays
- Employee hotel discounts at Sonesta properties nationwide
- Ongoing training, professional development, and opportunities for internal career advancement
- A supportive, inclusive, and collaborative workplace where every team member is valued
- Health Savings Account with Company Match
- 401(k) Retirement Plan with Company Match
- Paid Vacation and Sick Days
- Educational Assistance
- Paid Parental Leave
- Company Paid Life Insurance
- Company Paid Short Term and Long Term Disability Insurance
- Various Employee Perks and Discounts
- Hospital Indemnity
- Critical Illness Insurance
- Accident Insurance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
