Reservations Coordinator
About The Position
Reporting to the Director of Revenue Management, responsibilities and essential job functions include but are not limited to the following: Consistently offer professional, friendly and engaging service. Book and enter room reservation requests using the Property Management System. Enter rooming lists while ensuring accuracy, as required. Take ownership of the caller’s request and ensure follow up according to the hotel’s standards. Review daily arrivals and audit duplicate reservations, special requests (such as connecting, nearby, etc.). Communicate with Front Office/Guest Services team to ensure requests are followed through. Update reservations ensuring a flawless check in and check out process. Ensure revenue is maximized by up-selling guest rooms and recommending hotel facilities. Liaise with Sales and other departments as required. Answer telephone and email inquiries in a timely manner.
Requirements
- Previous customer related experience required
- Computer literate in Microsoft Window applications required
- Strong interpersonal and problem solving abilities
- Highly responsible & reliable
- Ability to work well under pressure in a fast paced environment
- Ability to work cohesively as part of a team
- Ability to focus attention on guest needs, remaining calm and courteous at all times
Nice To Haves
- Previous Property Manager System (Opera) experience preferred
Responsibilities
- Consistently offer professional, friendly and engaging service
- Book and enter room reservation requests using the Property Management System
- Enter rooming lists while ensuring accuracy, as required
- Take ownership of the caller’s request and ensure follow up according to the hotel’s standards
- Review daily arrivals and audit duplicate reservations, special requests (such as connecting, nearby, etc.)
- Communicate with Front Office/Guest Services team to ensure requests are followed through
- Update reservations ensuring a flawless check in and check out process
- Ensure revenue is maximized by up-selling guest rooms and recommending hotel facilities
- Liaise with Sales and other departments as required
- Answer telephone and email inquiries in a timely manner
Benefits
- Employee benefit card offering discounted rates in Accor worldwide for you and your family
- Learning programs through our Academies designed to sharpen your skills
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
- Career development opportunities with national and international promotion opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
