Reservations Agent

Auberge Collection • Dallas, TX

3d • Remote

About The Position

The Reservations Agent at The Knox provides personalized, informative, and genuine reservation assistance to guests, creating an experience that reflects the property’s luxury hospitality standards. The role involves accurately entering guest contact information and maintaining guest history, including previous stay experiences, special occasions, preferences, and other relevant details.

The agent responds to questions about room availability, accommodations, pricing, and special offers; maintains detailed knowledge of resort facilities, accommodations, rates, spa offerings, events, local services, and directions; and supports guests with reservation-related challenges. The role also requires coordinating with other guest service team members and departments, accurately handling billing and financial transactions, and appropriately presenting services and offerings to guests.

Requirements

• Two years of experience in a hospitality, spa, or reservations position.
• Ability to create professional business letter correspondence.
• Gracious people and sales skills, an excellent phone manner, and the ability to engage positively with guests.
• Ability to work cohesively with other departments and co-workers as part of a team.

Nice To Haves

• Experience in a hospitality, spa, or reservations position at a luxury resort.

Responsibilities

• Create a genuine, informative, and personalized reservations experience by accurately entering guest contact information.
• Add guest history information, including previous stay experiences, special occasions, preferences, and other relevant details.
• Respond to guest inquiries about room reservations, availability, accommodations, pricing, and special offers.
• Maintain knowledge of resort facilities and services, hours of operation, accommodations, rates, packages, promotions, spa offerings, availability, events, directions, and local services and points of interest.
• Assist with guest challenge resolution and work with guest service team members and other departments to follow through and exceed guest expectations when possible.
• Ensure guest billing and financial transactions are executed accurately and efficiently.
• Upsell services and offerings as appropriate and educate guests about the resort’s offerings.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed