Agent, Reservations

Holland America/Princess Alaska-Yukon Land Operations•Fairbanks, AK

114d

About The Position

The Reservations Agent works in Guest Services and helps guests plan and book excursions. The role applies knowledge of company products, services, and policies to evaluate customer needs and provide information. It also performs intermediate clerical and general office tasks, including processing data, documents, correspondence, mail, faxes, and deliveries; entering and retrieving information on a computer; and answering telephones. Company-subsidized housing is not available.

Requirements

Proficiency in computer business applications, including working knowledge of word processing programs, computerized accounting or data entry systems, and spreadsheet applications.
One year of experience in positions involving clerical assignments.
Must pass a pre-employment background check.
Dedicated to delivering excellent customer service to guests, coworkers, and vendors.
Must be eligible to work in the United States; the company is unable to sponsor or take over sponsorship of employment visas at this time.
Ability to organize and prioritize work and maintain attention to time constraints while working in a team or group environment.
Ability to work in a fast-paced environment with multiple tasks and external influences.
Ability to work independently with minimal supervision while achieving daily goals.
Ability to support and comply with company policies, procedures, guidelines, and health and safety standards.
Ability to bend, squat, and kneel, and lift up to 55 lbs while demonstrating safe technique.

Responsibilities

Evaluate customers’ needs and provide information about company products, services, and policies.
Book excursions.
Perform intermediate clerical and general office tasks.
Process data, documents, and correspondence.
Use a computer to enter and retrieve information.
Answer telephones.
Process mail, faxes, and deliveries.