Reservations Agent

Garden City Hotel • Garden City, NY

4d • $0 - $20 • Onsite

About The Position

A landmark of gracious hospitality and first-class service on Long Island, New York, the elegant and historic Garden City Hotel welcomes guests into spacious and luxurious guest rooms and suites, and delights with an array of new dining experiences, including Red Salt Room by David Burke. Explore all that our iconic address has to offer in the heart of picturesque Garden City.

We pride ourselves on our meticulous attention to detail and relentless drive towards success. We are looking for Hospitality Professionals to help us reinforce the standards that historically make us one of the best in the business.

We currently have a career opportunity available for an experienced Hotel Reservation Sales Agent.

Requirements

• MUST have strong math skills.
• Must be proficient in Microsoft Suite, in particular Excel and Word.
• Excellent customer service and verbal communications skills are a must.
• Must be able to handle high telephone call volume and respond to a high volume of email correspondence.
• Must be organized, detailed, and have excellent follow up skills.
• Must have computer skills; GDS and hotel property management system experience is preferred.
• Must maintain a positive attitude and tone of voice while communicating with all callers.
• Must be flexible with schedules and able to work holidays and weekends.

Nice To Haves

• Prior hotel experience preferred (Front Desk/Reservations).
• GDS and hotel property management system experience is preferred.

Responsibilities

• Reservations Sales Agents play a leading role in generating revenue for the hotel.
• You will field nearly all inquiries for transient reservations and must convert as many of these calls as possible into confirmed reservations.
• After quoting rates appropriate to specific requests, you must obtain agreement from the caller and confirm a reservation.
• You must be able to follow sell strategy as determined by revenue management; listen and communicate effectively with a wide range of callers; close the sale; and input detailed information into the property management system (Opera), accurately and efficiently.
• You are responsible for handling group blocks and inputting rooming lists, selling gift certificates, processing travel agent commissions, and proper coding of market segments and corporate accounts.
• The position is also responsible for providing overall reservations support for the hotel.

Benefits

• Group Health Insurance Plans (Medical, Dental, Vision)
• Company Paid Life Insurance
• Aflac Supplemental Short Term Disability, Accident Advantage and Cancer Care Plans
• Long Term Disability
• 401k Retirement Savings Plan
• Paid Vacation Days and Paid PTO Days

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed