Reservations Agent
Dream Inn•Santa Cruz, CA
•Onsite
About The Position
The Reservationist position is responsible for assisting and processing all future reservation requests as directed with maximum input and room revenue objectives of the hotel. Always maintains the highest possible performance standards to satisfy the needs of the guest.
Requirements
- Customer/Client Focus
- Communication Proficiency
- Team Player
- Initiative
- Organizational Skills
- Presentation Skills
- High school diploma or GED
- 1-2 years related work experience
- Outgoing personality
- Strong organizational skills
- Strong communication skills
- Salesmanship mentality
- Professional speaking voice
- Customer Service oriented
- Team Player
- Computer skills
- Clear knowledge of the English language
Nice To Haves
- One year of previous customer service experience is preferred.
Responsibilities
- Answers all phone calls promptly and in a courteous manner within three rings.
- Treats all guests with courtesy and respect.
- Strictly follows a policy of selective selling; weigh the value of each request and follow yield management strategies.
- Operate the computer and fax machines.
- Handle daily correspondence, respond to inquiries and make reservations when needed. Enter all the incoming reservations processed into the computer.
- Knowledgeable of all different packages, promotions, corporate rates, group reservations and all extra benefits provided to the guests by the sales department.
- Familiar with the facilities and layout of the hotel including suites and parlors as well as the meeting rooms, amenities and special services.
- Have a working knowledge of the sales office and the front desk areas and how they relate to reservations.
- Understand all hotel reservation procedures and policies, i.e. cancellation policy, deposit requirements, etc.
- Handle reservation requests from other departments and know how they are to be tallied and billed.
- Able to address and respond to questions, complaints and problems related to hotel reservations in the same efficient manner.
- Be aware at all times of the selling status and rates of all packages.
- Understand “Yield Management” and utilize suggestive selling strategies to maximize room revenue.
- Know how “to close” the sale.
- Performs other miscellaneous tasks as assigned by management.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
