Reservationist (Full-Time)

Fortune Bay Resort Casino•Tower, MN

7d•Onsite

About The Position

The Reservationist is responsible for handling reservations in a friendly and efficient manner and quoting available rates to maximize room revenue and average rate according to Fortune Bay Resort Casino Guest Service Standards.

Requirements

Meets the company’s guest service standards.
Demonstrates teamwork/gets along well with co-workers.
Is reliable and dependable.
Demonstrates strong communication skills.
Follows company and departmental policies and procedures.
Demonstrates a positive attitude.
Responds well to constructive criticism.
Strong Customer Service Skills
None required.

Nice To Haves

Excellent communication skills.
High School diploma or equivalent.
Ability to convey information and ideas clearly.
Ability to evaluate and select among alternative courses of action quickly and accurately.
Strong computer skills.
Ability to work weekends and holidays.

Responsibilities

Approach all encounters with guests and employees in a friendly service-oriented manner.
Maintain high standards of personal appearance and grooming which includes wearing the proper uniform and name tag when working.
Maintain a warm and friendly demeanor.
Answer guest inquiries about hotel services, facilities, and hours of operation.
Book room reservations while focusing on maximizing room revenue and average rate using standard company rate always quoting scenario.
Maintain accurate profiles and reports.
Provide customers with driving directions to our property and other area attractions.
Maintain a strong knowledge of facility-wide events including understanding and promotion the Wild Edge Players Club.
Answer in-coming and in-house phone calls in a friendly, courteous, and professional manner; provide callers with information they request regarding property and in-house promotions.
Update reservation information.
Maintain accurate records of bookings, cancellations, and payments.
Work with customers over the phone, in person, or via email while striving to provide excellent customer service.
Fulfill reservation requests by determining the rooms available to meet customer desires.
Verify customer information and payment options.
Assign rooms and respond to customers with confirmation emails or letters.
Perform any other duties as assigned.