Reservationist

The Alfond Inn • Winter Park, FL

1d • Onsite

About The Position

The Reservationist helps maximizes revenue and create value by providing excellent customer service. This includes effective reservation sales, revenue management, group account management, handling all guest accounts efficiently and accurately, and assisting in all phases of guest experience and problem resolution.

Requirements

• Problem-solving skills.
• Basic computer skills.
• Ability to share knowledge and teach others to perform tasks.
• High level customer service.
• Effective communication with guests and team members.
• Able to follow instructions.
• Learn quickly.
• Pay attention to detail.
• Maintain composure when working under pressure.

Responsibilities

• Maximizes revenue and creates value by providing excellent customer service.
• Effective reservation sales.
• Revenue management.
• Group account management.
• Handling all guest accounts efficiently and accurately.
• Assisting in all phases of guest experience and problem resolution.
• Support the hotel in achieving high performance levels in service and profitability.
• Respond to guest/employee concerns or complaints in a timely and courteous manner; (ability to effectively problem solve).
• Assist with keeping timely & accurate documentation; all documentation must be approved and issued by the manager.

Benefits

• Health coverage (company contributes up to 80% toward individual plans).
• Affordable dental insurance.
• Affordable vision insurance.
• FSA options.
• HSA options.
• 401K plan.
• Discretionary yearly 401K match.
• Paid group term life insurance for select positions.
• 50% shared cost short-term disability.
• Option to purchase additional employee paid life insurance.
• Robust PTO plan.
• 7 paid holidays.
• Earned wage access program.
• Employee Assistance Program (EAP).
• Sober support network.
• Recovery-friendly workplace.
• Exclusive hotel travel discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees