Reservationist

Sandy Lane Hotel•Saint James, MO

About The Position

Sandy Lane, an AAA Five Diamond, Forbes Five Star exclusive resort and a member of Leading Hotels of the World, is seeking to recruit a Reservationist. The Role The Reservationist reports to the Customer Relationship Manager and assists with selling the hotel to its maximum occupancy, whilst handling all incoming reservations in a courteous and professional manner in accordance with the guests needs.

Requirements

A complete understanding and working knowledge of the Opera system.
Awareness of the services and facilities available in the hotel and ability to capitalize on all opportunities to increase sales.
Ability to be conversant and confident with the hotel's rates, package plans, deposit and cancellation policy.
Complete workable knowledge of the Reservations Department.
Knowledge of the management of group functions i.e. checking availability, inputting rooming list and assisting the Group Coordinator whenever possible
Strong relationship management skills, excellent organizational skills as well as good computer skills in Microsoft Office programs
Good coordinating skills along with the ability to work with many competing deadlines.
Strong ability to work well with others and overtime if needed.

Responsibilities

Inputs all reservations immediately and accurately into Opera ensuring that all codes, rates are correctly used.
Ensures that all correspondence are filed correctly and neatly and all files kept up to date and in order.
Ensures that all telephone inquiries are handled promptly and efficiently and in a courteous manner.
Ensures that all e-mails are dealt with efficiently and replies sent within 8 hours of the initial inquiry.
Prepares daily arrivals ensuring that all rooms are correctly allocated, billing procedures are adhered to and any special requests are noted.
Ensures that all deposits are chased and posted correctly to relevant reservations.
Ensure that all dinner, spa, golf etc. reservations are made and entered in Alliants.
Efficiently manages the Accounts Receivable of the hotel ensuring that payments are received in a timely manner
Accurately prepares weekly 3 week forecast, weekly outlook and daily pace report on a timely basis.
Monitors the daily heavily booked periods, allotments and liaise on close out to CRM as necessary.
Be prepared for weekly Shopper calls for AAA, LQA, Forbes and weekly mystery shop training calls and weekly WIG.
Be fully multi-skilled in all areas of the departmental functions.
Performs any other duties as requested by Management.