Reservationist

RB Holdings•New York, NY

13h•Onsite

About The Position

Maxime’s is NYC’s newest private member’s club from entrepreneur Robin Birley, owner of prestigious private member’s clubs 5 Hertford Street and Oswald’s in London. Maxime’s mission is to provide exceptional and discreet service for our members through unparalleled hospitality. Our aim is to make members feel as though they are in a private home, enjoying outstanding food and wine surrounded by stunning decor. Maxime’s is the newest private member’s club opening from entrepreneur Robin Birley, located on the Upper East Side in Manhattan, New York City. We are seeking a Reservationist to join our world-class hospitality brigade. Reporting to the Reservations and Events Manager, the Reservationist will be managing the day-to-day operation of Club Reservations and facilitate members requests in a timely and efficient manner, oversee bookings, and member database, handle large parties and the process of taking, recording, changing, and canceling reservations, and support with various administrative and clerical functions as assigned by management.

Requirements

Proven success as a Reservationist within fine dining, Michelin-starred establishments, or luxury hotel settings
Capable of operating autonomously with minimal oversight
Maintains a professional, upbeat demeanor and embraces a collaborative, team-oriented approach

Responsibilities

Managing the day-to-day operation of Club Reservations
Facilitate members requests in a timely and efficient manner
Oversee bookings and member database
Handle large parties
Taking, recording, changing, and canceling reservations
Support with various administrative and clerical functions as assigned by management
Handle incoming reservation inquiries via phone, or email, providing information about availability and assist members in making reservations based on their preferences and requirements
Inputting reservation details into Maxime’s reservation system, including member information, room preferences, special requests, and payment details, ensuring completeness and correctness of reservation records
Assist members with inquiries, requests, or changes to existing reservations, including modifications to booking dates, and provide solutions to ensure member satisfaction and retention
Communicate effectively with other departmental teams, including Membership, Reception and Restaurant Operations teams to coordinate special requests and preferences, ensuring seamless experience from booking to departure
Address members’ concerns or issues related to reservations, such as discrepancies, cancellations, or special requests, and work with relevant departments to resolve problems promptly and satisfactorily