RESERVATIONIST

SF MIAMI LLC•Miami, FL

12h•Onsite

About The Position

Reservationists provide prompt, courteous, and efficient handling of all requests for restaurant reservations, changes, cancellations, and information.

Requirements

Ability to grasp, lift, move, or push goods.
Walk or remain in stationary position for 8 or more hours throughout work shift
Ability to tolerate varying conditions of noise level, temperature, illumination, and air quality.

Responsibilities

Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
Always maintain positive guest relations.
Resolve guest complaints, ensuring guest satisfaction.
Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
Access all functions of the computer system.
Maintain complete knowledge of seat numbers, venue room capacity, hours of operation and availability.
Maintain complete knowledge of any special events, or promotions happening in the different venues/restaurants.
Set up work station with necessary supplies and resource materials.
Process all food and beverage reservation requests, changes and cancellations received by phone, email, internally and through corporate reservations center or travel agencies.
Ascertain callers' needs through open-ended questions.
Document in reservations any special information or occasion such as birthdays, anniversaries, etc.
Obtain all designated information to book a reservation.
Accommodate special requests and designate such in system.
Access guest history records to best service guests; maintain accurate information in guest history files.
Verify availability. Suggest alternate dates for sold-out dates.
Explain guarantee and cancellation policies to callers; assign confirmation/cancellation numbers and relay such to caller.
Verify all reservation information with caller to ensure accuracy.
Input correct information into proper fields to inform other departments of pertinent information (i.e., flags, comments, guest message).
Monitor and maintain wait lists daily.
Review status of assignments and any follow-up action with on-coming Agent.
Additional duties as assigned by management