Work From Home Reservation Sales Representative

Enterprise Mobility • ,

11d • Remote

About The Position

Enterprise Mobility is hiring full-time work-from-home agents for its Support Services Reservations Sales Team. The role involves handling customer calls to book reservations across three brands worldwide, providing excellent customer service, and using sales techniques to maximize revenue and meet performance goals. Agents work independently from a quiet, distraction-free home office in a performance-driven, team-oriented environment. The position offers opportunities for growth and advancement, often within six months.

The role requires handling 80–100 incoming calls per day and following a set full-time schedule with scheduled breaks and lunches. Shifts are eight hours long and fall between 7 a.m. and 10 p.m. CST; schedules may include weekends and holidays based on business needs. Schedule changes are available only through a performance-based bid process.

New hires must attend four weeks of paid virtual training, Monday through Friday, from 9:00 a.m. to 5:30 p.m. CST, as well as a network login session of up to six hours on the Friday before training begins. The company’s hiring process may include identity verification, video interviews, technical skills validation, and verification of employment, education, and work authorization.

Applicants must live in one of the listed eligible U.S. states and maintain a permanent residence with a defined, quiet work area. The home office must have a Windows 11-or-higher PC, a cell phone for security authentication, a USB headset with microphone, a webcam, an Ethernet connection, and reliable cable- or fiber-provided high-speed internet meeting the stated speed requirements. Chromebooks, Macs, satellite internet, 5G home internet, cellular, Wi-Fi, and hotspot connections are not supported.

Requirements

• Must be at least 18 years old.
• Must be authorized to work in the United States and must not require current or future work authorization sponsorship from the company.
• Must currently reside in one of these states: AL, AR, AZ, FL, GA, ID, IN, KS, KY, LA, MI, MN, MO, MS, NE, NV, NM, NC, ND, OH, OK, PA, SC, TN, TX, UT, VA, WV, WI, or WY.
• At least one year of sales experience.
• Experience in a competitive sales environment with measurable metrics or goals.
• At least two years of consecutive work experience with one employer.
• A permanent residence with a defined working space free of distractions, including background noise from pets, televisions, radios, children, or other adults.
• Ability to attend mandatory four-week virtual training and a network login session of up to six hours on the preceding Friday.
• Acceptance of the full-time scheduling policy: 40 hours per week in eight-hour shifts between 7 a.m. and 10 p.m. CST; schedules may include weekends and holidays, and changes are made only through a performance-based bid process.
• A Windows PC with Windows 11 or higher; Chromebooks and Macs are not supported.
• Access to a cell phone for security information authentication.
• A computer USB headset with microphone.
• A webcam; built-in and detached webcams are acceptable.
• An Ethernet connection.
• Reliable, consistent high-speed internet from a cable or fiber provider, with at least 10 Mbps upload and 100 Mbps download.
• Satellite internet, 5G home internet, cellular, Wi-Fi, and hotspot services are not supported.
• The application address must be the applicant’s current, accurate permanent address.

Responsibilities

• Handle 80–100 incoming, back-to-back calls daily to book reservations for the company’s three brands worldwide.
• Use established sales strategies to overcome objections and close reservations.
• Guide customer conversations efficiently and apply sales techniques to convert calls into reservations.
• Communicate clearly and professionally with a wide range of customers.
• Provide excellent customer service and support customer satisfaction.
• Receive and apply manager feedback to improve call quality.
• Strive to meet and exceed monthly personal and department metrics.
• Follow a set full-time schedule, including scheduled breaks and lunches.
• Work independently in a quiet, distraction-free home office.
• Attend mandatory virtual training and the required network login session.

Benefits

• Paid time off.
• Health, dental, and vision insurance for employees working 30 or more hours per week.
• Life insurance and prescription coverage.
• 401(k) with company match and profit sharing.
• Employee discounts on rentals, car purchases, and more.
• Educational assistance for full-time employees.
• Paid virtual training.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed