Reservation Sales Agent - Remote (Nights and Weekends Required)

SCP HOSPITALITY MANAGER LLC • Hilo, HI

1d • Remote

About The Position

Soul Community Planet (SCP) is seeking an experienced, intentional Reservation Sales Agent to support and represent its reservations department. The role handles reservations across SCP’s hotel portfolio and focuses on capturing bookings through effective selling techniques and available tools. The ideal candidate is self-motivated, sales-minded, customer-focused, detail-oriented, computer-literate, willing to learn new processes, and able to adapt to a dynamic work environment.

This is a fully remote role based in Hawaii, with hours within 9 a.m. to 9 p.m. PST and weekend availability required. The pay rate is $21, with bonus incentives of up to $500 per month. The role includes a cell phone tech stipend and opportunities for personal and professional growth.

The Reservation Sales Agent must accurately record all working time using SCP’s timekeeping system. Working off the clock is strictly prohibited. Work outside scheduled hours or from home may only be performed with specific supervisor direction, and all authorized work time must be recorded.

Requirements

• A high school diploma or higher.
• Self-starter with excellent verbal and written communication skills.
• Strong problem-solving skills and ability to devise creative solutions.
• Tech-savvy; proficient in Microsoft and GSuite and able to learn other software quickly.
• Reliable, high-speed internet connection and an uninterrupted remote workspace.
• Weekend availability.
• Accurately report all hours worked and do not work off the clock.

Nice To Haves

• Two or more years of experience in hotel reservations or hotel front desk work preferred.
• Experience with Mews, Opera, Revinate, or NAVIS.

Responsibilities

• Maintain positive guest relations and resolve guest complaints to guest satisfaction.
• Assist guests by selling future reservations.
• Handle inbound reservation inquiries through phone, email, and online platforms.
• Help guests find accommodations suited to their preferences, budget, and availability.
• Assist customers with questions about existing reservations.
• Promptly follow up on guest inquiry leads to pursue second-chance bookings.
• Create, maintain, and update guest profiles and reservations.
• Respond to guest inquiries and requests by phone in a timely, friendly, and efficient manner.
• Maintain the confidentiality, security, and integrity of organizational data.
• Maintain knowledge of hotel features and services, operating hours, room types and rates, layouts, decor, appointments, packages and promotions, group activities, and departmental policies and procedures.
• Provide concierge assistance using general knowledge of surrounding restaurants, entertainment, special events, and directions.
• Process reservations promptly and accurately using hotel reservation systems.
• Upsell services such as room upgrades, dining options, and recreational activities.
• Deliver a high standard of service to all customers.
• Manage daily correspondence and operational tasks to exceed customer expectations and expand the customer base.
• Optimize sales strategies and stay current on industry trends, competitor offerings, and market dynamics.
• Meet or exceed sales targets and performance metrics, including conversion rates and average order value.
• Perform other duties as assigned.
• Accurately record all hours worked in SCP’s timekeeping system and report all authorized work time.

Benefits

• Bonus incentives of up to $500 per month.
• Cell phone tech stipend.
• Ten weeks of paid parental leave.
• One-month sabbatical after three years of service, to be taken during the fourth year.
• 401(k) matching.
• Travel perks to SCP destinations.
• Paid leave plans.
• Health benefits for employees and pets.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED