Reservation Sales Agent - Remote (Nights and Weekends Required)

SCP Hotels • Hilo, HI

20h • Remote

About The Position

Soul Community Planet (SCP) is hiring a remote Reservation Sales Agent to support and represent its reservations department. The agent handles reservations for SCP’s portfolio of hotels and works to capture bookings using effective sales techniques and available tools. The role is suited to a self-motivated, sales-minded, customer-focused, detail-oriented person who is comfortable with technology, eager to learn new processes, and able to work in a dynamic environment.

This is a fully remote role in Hawaii, with operating hours between 9 a.m. and 9 p.m. PST and required weekend availability. The position pays $21 per hour, with bonus incentives of up to $500 per month. A cell phone technology stipend is offered. Employees must accurately record all working time; off-the-clock work is prohibited, and work outside scheduled hours or from home requires specific supervisor direction and must be reported.

SCP describes its mission as serving people who value personal wellness, social good, and the environment. The company emphasizes employee wellbeing, conscious leadership, and opportunities for personal and professional growth.

Requirements

• Previous hotel reservations or hotel front desk experience; 2+ years is preferred.
• High school diploma or higher.
• Reliable, exceptionally fast high-speed internet connection.
• An uninterrupted remote workspace.
• Self-starter with excellent verbal and written communication skills.
• Strong problem-solving skills and the ability to devise creative solutions that consider soul, community, and the planet.
• Tech-savvy and proficient in Microsoft and GSuite, with the ability to learn other software quickly.
• Weekend availability is required.
• Accurately record all hours worked and do not perform work off the clock.

Nice To Haves

• Experience with Mews or Opera.
• Experience with Revinate or NAVIS.
• Previous hotel reservations or hotel front desk experience of 2+ years.

Responsibilities

• Capture reservations using effective selling techniques and available tools.
• Maintain positive guest relations and resolve complaints to guest satisfaction.
• Assist guests with booking future reservations and finding suitable accommodations based on preferences, budget, and availability.
• Handle inbound reservation inquiries through phone, email, and online platforms.
• Answer questions about existing reservations and follow up promptly with inquiry leads to pursue bookings.
• Create, maintain, and update guest profiles and reservations.
• Respond to guest inquiries and requests by phone in a timely, friendly, and efficient manner.
• Maintain confidentiality, security, and integrity of organizational data.
• Maintain knowledge of SCP hotels’ features, services, operating hours, room types and rates, layouts, decor, appointments, packages, promotions, group activities, and policies and procedures.
• Provide concierge assistance with general knowledge of surrounding restaurants, entertainment, special events, and directions.
• Process reservations promptly and accurately using hotel reservation systems.
• Upsell services such as room upgrades, dining options, and recreational activities.
• Deliver a high standard of service to customers.
• Manage daily correspondence and operational tasks to exceed customer expectations and expand the customer base.
• Optimize sales strategies and stay current on industry trends, competitor offerings, and market dynamics.
• Meet or exceed sales targets and performance metrics, including conversion rates and average order value.
• Accurately record all hours worked using SCP’s timekeeping system and report authorized work time.
• Perform other duties as assigned.

Benefits

• Bonus incentives of up to $500 per month.
• Cell phone technology stipend.
• Generous paid leave plans.
• 10 weeks of paid parental leave.
• One-month sabbatical after three years of service, to be taken during the fourth year.
• 401(k) matching.
• Health benefits for employees and their pets.
• Travel perks to SCP destinations.
• Opportunities for personal and professional growth.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED