Reservation Sales Agent - Remote (Nights and Weekends Required)

SCP Hotels • Gleneden beach, OR

1d • Remote

About The Position

Soul Community Planet (SCP) is seeking an experienced, intentional Reservation Sales Agent to support and represent its reservations department. This fully remote role handles reservations across SCP’s hotel portfolio and focuses on capturing bookings through effective sales techniques and available tools. The position is suited to a self-motivated, sales-minded, customer-focused, detail-oriented person who is comfortable with technology, eager to learn processes, and able to adapt to a dynamic work environment.

The agent handles reservation inquiries and guest requests, helps customers find suitable accommodations, resolves issues, maintains guest profiles and reservation records, and promotes additional services. The role also requires accurate timekeeping; working off the clock is prohibited, and any authorized work outside scheduled hours must be reported.

Requirements

• High school diploma or higher.
• Reliable high-speed internet connection and an uninterrupted remote workspace.
• Self-starter with excellent verbal and written communication skills.
• Strong problem-solving skills and the ability to develop creative solutions.
• Tech-savvy, proficient in Microsoft and GSuite, and able to learn other software quickly.
• Weekend availability is required.

Nice To Haves

• Two or more years of experience in hotel reservations or at a hotel front desk is preferred.
• Experience with Mews, Opera, Revinate, or NAVIS.

Responsibilities

• Maintain positive guest relations and resolve guest complaints to guest satisfaction.
• Assist guests with future reservations and handle inbound inquiries by phone, email, and online platforms.
• Recommend accommodations based on guests’ preferences, budgets, and availability.
• Answer questions about existing reservations and promptly follow up on inquiry leads.
• Create, maintain, and update guest profiles and reservation records.
• Respond to guest inquiries and requests by phone in a timely, friendly, and efficient manner.
• Maintain the confidentiality, security, and integrity of organizational data.
• Maintain knowledge of SCP hotels’ features, services, operating hours, room types, rates, layouts, packages, promotions, group activities, and policies.
• Provide concierge assistance and general information about nearby restaurants, entertainment, events, and directions.
• Process reservations promptly and accurately using hotel reservation systems.
• Upsell room upgrades, dining options, recreational activities, and other services.
• Deliver a high standard of customer service and manage correspondence and operational tasks effectively.
• Optimize sales strategies and stay informed about industry trends, competitor offerings, and market dynamics.
• Meet or exceed sales targets and performance metrics, including conversion rates and average order value.
• Accurately record all hours worked using SCP’s timekeeping system and report any authorized work time.

Benefits

• Bonus incentives of up to $500 per month.
• Tech stipend for cell phone.
• Paid leave plans.
• Ten weeks of paid parental leave.
• One-month sabbatical after three years of service, taken during the fourth year.
• 401(k) matching.
• Health benefits for employees and pets.
• Travel perks to SCP destinations.
• Opportunities for personal and professional growth.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED