Reservation Sales Agent - Remote (Nights and Weekends Required)

SCP HOSPITALITY MANAGER LLC•Gleneden beach, OR

1d•Remote

About The Position

Soul Community Planet (SCP) is seeking an experienced Reservation Sales Agent to represent its reservations department and handle reservations across its hotel portfolio. This fully remote role focuses on converting guest inquiries into reservations through effective selling techniques and available tools. The successful candidate is self-motivated, sales-minded, customer-focused, detail-oriented, comfortable with technology, willing to learn new processes, and able to work in a dynamic environment. The agent handles reservation inquiries and guest needs across phone, email, and online platforms; recommends accommodations and services; processes and maintains accurate reservations and guest profiles; and provides timely, friendly service. The role also involves meeting sales targets, following up with prospective guests, maintaining hotel and local-area knowledge, and protecting organizational data. The stated hours are between 9 a.m. and 9 p.m. Pacific Time, and weekend availability is required. The position is fully remote, with a pay rate of $21 plus bonus incentives of up to $500 per month.

Requirements

High school diploma or higher.
Self-starter with excellent verbal and written communication skills.
Excellent problem-solving skills and the ability to devise creative solutions.
Tech-savvy, proficient in Microsoft and GSuite, and able to learn other software quickly.
Reliable, high-speed internet connection, described also as exceptionally fast Wi-Fi.
An uninterrupted remote workspace.
Weekend availability.

Nice To Haves

Two or more years of previous experience in hotel reservations or at a hotel front desk is preferred.
Experience with Mews, Opera, Revinate, or NAVIS.

Responsibilities

Maintain positive guest relations and resolve guest complaints to the guest’s satisfaction.
Assist guests by selling future reservations.
Handle inbound reservation inquiries via phone, email, and online platforms.
Help guests find suitable accommodations based on preferences, budget, and availability.
Answer questions about existing reservations.
Promptly follow up with guest inquiry leads to pursue second-chance bookings.
Create, maintain, and update guest profiles and reservations.
Respond to guest inquiries and requests by phone in a timely, friendly, and efficient manner.
Maintain the confidentiality, security, and integrity of organizational data.
Maintain knowledge of hotel features and services, operating hours, room types and rates, layouts, decor, appointments, packages, promotions, group activities, and departmental policies and procedures.
Provide concierge assistance using general knowledge of nearby restaurants, entertainment, special events, and directions.
Process reservations promptly and accurately using hotel reservation systems.
Upsell services such as room upgrades, dining options, and recreational activities.
Deliver a high standard of service to all customers.
Manage daily correspondence and operational tasks to exceed customer expectations and expand the customer base.
Optimize sales strategies and stay current on industry trends, competitor offerings, and market dynamics.
Meet or exceed sales targets and performance metrics, including conversion rates and average order value.
Accurately record all working time in SCP’s timekeeping system; do not work off the clock or perform unauthorized work after hours or from home.
Perform other duties as assigned.

Benefits

Bonus incentives of up to $500 per month.
Tech stipend for cell phone.
Paid leave plans.
Health benefits for employees and pets.
10 weeks of paid parental leave.
One-month sabbatical after three years of service, to be taken in the fourth year.
401(k) matching.
Travel perks at SCP destinations.
Opportunities for personal and professional growth.

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