Reservation Sales Agent - Remote (Nights and Weekends Required)
About The Position
Soul Community Planet (SCP) is seeking an experienced, customer-focused Reservation Sales Agent to support and represent its reservations department. The agent makes reservations across SCP’s portfolio of hotels and works remotely from California. The role focuses on capturing reservations through effective selling, providing friendly and efficient guest support, and meeting sales targets. The stated operating hours are 9 a.m. to 9 p.m. PST, and weekend availability is required. The position pays $21 per hour, with bonus incentives of up to $500 per month. A cell phone tech stipend is also offered. The successful candidate is self-motivated, sales-minded, detail-oriented, comfortable with technology, willing to learn new processes, and able to work in a dynamic environment. The role involves handling guest communications across phone, email, and online platforms, accurately processing reservations, maintaining guest and reservation records, and providing information about SCP hotels and nearby attractions. Employees must record all hours worked; off-the-clock work is prohibited, and work outside scheduled hours or from home requires supervisor direction and must be reported. SCP describes its mission as serving people who value personal wellness, social good, and the environment. The company says it offers generous paid leave, options to plan for the future, health benefits for employees and pets, paid parental leave, a sabbatical after three years of service, 401(k) matching, and travel perks.
Requirements
- Previous experience in hotel reservations or at a hotel front desk; 2+ years is preferred.
- High school diploma or higher.
- Reliable, exceptionally fast high-speed internet connection.
- An uninterrupted remote workspace.
- Self-starter with excellent verbal and written communication skills.
- Excellent problem-solving skills and the ability to devise creative solutions.
- Tech-savvy, with proficiency in Microsoft and GSuite and the ability to learn new software quickly.
- Weekend availability is required.
Nice To Haves
- Experience with Mews or Opera.
- Experience with Revinate or NAVIS.
- At least 2 years of hotel reservations or hotel front desk experience.
Responsibilities
- Capture reservations using effective selling techniques and available tools.
- Maintain positive guest relations and resolve complaints to the guest’s satisfaction.
- Handle inbound reservation inquiries by phone, email, and online platforms.
- Help guests find suitable accommodations based on preferences, budget, and availability.
- Answer questions about existing reservations.
- Follow up promptly with guest inquiry leads to pursue bookings.
- Create, maintain, and update guest profiles and reservations.
- Respond to guest inquiries and requests by phone in a timely, friendly, and efficient manner.
- Maintain the confidentiality, security, and integrity of organizational data.
- Maintain knowledge of hotel features and services, operating hours, room types, rates, layouts, decor, appointments, packages, promotions, group activities, and departmental policies and procedures.
- Provide concierge information about surrounding areas, including restaurants, entertainment, special events, and directions.
- Process reservations promptly and accurately using hotel reservation systems.
- Upsell services such as room upgrades, dining options, and recreational activities.
- Deliver a high standard of customer service.
- Manage daily correspondence and operational tasks to exceed customer expectations and expand the customer base.
- Optimize sales strategies and stay current on industry trends, competitor offerings, and market dynamics.
- Meet or exceed sales targets and performance metrics, including conversion rates and average order value.
- Accurately record all hours worked in SCP’s timekeeping system and report any authorized work performed outside scheduled hours.
- Perform other duties as assigned.
Benefits
- 10 weeks of paid parental leave.
- One-month sabbatical after three years of service, taken during the fourth year.
- 401(k) matching.
- Travel perks at SCP destinations.
- Health benefits for employees and pets.
- Paid leave plans.
- Cell phone tech stipend.
- Bonus incentives of up to $500 per month.
- Opportunities for personal and professional growth.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
