Reservation Agent

Commodore Perry Estate • Austin, TX

2d • Remote

About The Position

The Reservation Agent supports reservations for Commodore Perry Estate, The Knox, and Bowie House, creating a genuine, informative, and personalized experience for guests. The role accurately records guest contact information and reservation details, gathers relevant guest-history information, responds to inquiries, and helps guests understand accommodations, availability, pricing, and special offers. The agent maintains detailed knowledge of the resorts, their services and facilities, local points of interest, and current availability and events. The position also involves resolving guest challenges, coordinating with other departments, processing billing and financial transactions accurately, and appropriately promoting resort services and offerings. This is a remote role, and the employee must reside in Texas.

Requirements

• Two years of experience in a hospitality, spa, or reservations position.
• Ability to create professional business-letter correspondence.
• Gracious interpersonal and sales skills.
• Excellent phone manner and ability to engage positively with every guest.
• Ability to work cohesively with other departments and coworkers as part of a team.
• Must reside in the state of Texas; the role is remote.

Nice To Haves

• Experience at a luxury resort is preferred.

Responsibilities

• Create a genuine, informative, and personalized guest reservation experience by accurately entering guest contact information.
• Add relevant information to guest histories, including previous stay experiences, special occasions, preferences, and other pertinent details.
• Respond to guest inquiries about reservations, availability, accommodations, pricing, and special offers.
• Maintain complete knowledge of resort facilities and services, operating hours, accommodations, rates, packages, promotions, spa offerings, availability, events, directions, and local services and points of interest.
• Assist with effective resolution of guest challenges.
• Work with guest service team members and other departments to resolve challenges, ensure follow-through, and exceed guest expectations when possible.
• Ensure guest billing and financial transactions are executed accurately and efficiently.
• Upsell services and offerings as appropriate and educate guests about resort offerings.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed