Reservation Agent

Woodstock Inn & Resort • Woodstock Village, VT

7h • Onsite

About The Position

The Woodstock Inn & Resort is seeking a Reservation Agent to handle guest reservation inquiries, process bookings, and provide accurate information about accommodations and services. The role represents the Inn in a positive, professional manner and serves as a first impression of the resort. This is an in-person, full-time, year-round position at the Woodstock Inn & Resort in Woodstock, Vermont. The schedule is flexible to meet departmental needs and may include weekends, evenings, and holidays. Starting pay is $20.00 per hour, with an incentive program; actual compensation may be adjusted based on qualifications and experience.

Requirements

• High school graduate.
• Minimum age of 18 years.
• Excellent guest service, communication, phone, and computer skills.
• Ability to sit for extended periods.
• Ability to multitask.
• Knowledge of Microsoft Office, including Outlook, Excel, and Word.

Nice To Haves

• Previous guest service training in a luxury resort environment is desirable.

Responsibilities

• Book reservations and maintain existing reservation requests for incoming guests.
• Listen to callers to understand their inquiries and requests.
• Promptly provide accurate information about availability, accommodation types, activities, dining, and related offerings.
• Assign reservations based on guest preferences and availability.
• Read, retrieve, communicate, and verify information, including confirmation numbers, with callers.
• Input and retrieve data using a computer reservation system.
• Perform job functions with attention to detail, speed, and accuracy.
• Communicate effectively and professionally over the phone and in writing.
• Maintain confidentiality of privileged and pertinent resort data and information.
• Work cohesively with co-workers as part of a team.

Benefits

• Resort privileges and discounts.
• Free employee meal.
• Competitive benefits package after an initial waiting period.
• Medical coverage.
• Dental coverage.
• Vision coverage.
• Employer-paid life insurance.
• Employer-paid short-term disability.
• Employer-paid long-term disability.
• Paid time off.
• 401(k) retirement plan with employer match.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED