Research Partner Engagement Associate

EAB•Washington, DC

About The Position

The Research Partner Engagement Associate supports the operational delivery of programs and services that connect EAB partners with research, experts, and resources. Core responsibilities include virtual event operations and management of EAB’s webhelp support channel, with opportunities to grow into other aspects of Partner Engagement operations and strategy. The role is suited to an organized, service-oriented person who can coordinate detailed workflows, solve problems independently, and connect people with appropriate resources. The Associate also reviews incoming requests to identify recurring issues, improve processes, and help prevent common problems from recurring. The position may be based in Washington, D.C. EAB partners with more than 2,800 institutions, providing research, technology, marketing, and enrollment solutions across enrollment, student success, institutional strategy, data analytics, and advancement. EAB describes its culture as committed to employee engagement, community, fairness, authenticity, belonging, and continual learning.

Requirements

Bachelor's degree.
Demonstrated interest or experience in operations, customer service or support, or a related field.
Strong writing skills and ability to provide clear, concise responses to varied audiences.
Strong attention to detail and organizational skills.
Ability to manage multiple tasks and meet deadlines in a fast-paced environment.
Strong communication and interpersonal skills.
Comfort tracking operational information, recognizing patterns, and supporting basic reporting.
Proficiency with Microsoft Office products, including Word, Excel, and PowerPoint.
Familiarity with cloud-based content management platforms and web publishing workflows, such as Box, Dropbox, or similar tools.
Interest in and willingness to learn AI-enabled tools, such as ChatGPT or similar technologies, to improve productivity and workflows.

Nice To Haves

Curiosity and a strong desire to learn how systems, events, and partner-support workflows operate.
Initiative in proactively resolving routine needs and identifying opportunities to improve processes and outcomes.
Reliability in producing accurate, high-quality work and following through on responsibilities.
Organization in managing tasks, timelines, and detailed information effectively.
Adaptability in responding to changing priorities and new challenges.
Ability to collaborate effectively and contribute to shared goals.
A growth mindset, openness to feedback, and an active interest in improving.
Resourcefulness in investigating questions, using available information and sound judgment, finding solutions independently, and knowing when to escalate.
Commitment to continual learning and contributing to a dynamic and welcoming culture of fairness, authenticity, and belonging.

Responsibilities

Coordinate reliable, end-to-end operations for virtual events.
Manage virtual event intake by gathering required information, confirming ownership, and tracking requests through completion.
Coordinate scheduling and key milestones with event owners and internal partners, identifying conflicts or missing information early.
Ensure event materials and recordings are posted accurately and promptly to the web, coordinating with content owners and web teams as needed.
Support creation of post-event content, such as briefs and blog posts, to extend event insights to non-attendees and provide attendees with resources to share.
Distribute evaluation forms and support post-event follow-up, tracking completion and resolving operational issues.
Monitor and manage the webhelp inbox, acknowledge requests promptly, and ensure each inquiry has a clear owner and next step.
Answer routine questions independently using documentation, prior examples, and sound judgment.
Triage complex requests and direct them to the appropriate EAB contact with context to support quick resolution.
Track inquiry themes, identify recurring problems or gaps in guidance, and recommend or implement practical fixes to reduce repeat requests.
Maintain accurate trackers, documentation, and operational reporting across assigned initiatives.
Support partner engagement campaigns, programs, and special projects based on team priorities.
Collaborate with the Partner Engagement team to provide coverage during high-volume periods or changing priorities.
Perform other duties as assigned.

Benefits

Medical, dental, and vision insurance; dependents and domestic partners are eligible.
20+ days of paid time off annually, in addition to paid firm and floating holidays.
Daytime leave for community service and flextime for fitness activities, up to 10 hours per month each.
401(k) retirement savings plan with an annual discretionary company matching contribution.
Health savings account, healthcare and dependent care flexible spending accounts, and pre-tax commuter plans.
Employee assistance program with counseling services and resources for employees and immediate family.
Wellness programs, including gym discounts, healthy-living incentives, and family access to an app for sleep, meditation, and relaxation.
Fertility treatment coverage and adoption or surrogacy assistance.
Paid parental leave with a phase-back-to-work program for birthing and non-birthing parents.
Milk shipping service for nursing employees during business travel.
Discounted pet health insurance for dogs and cats.
Company-provided life, AD&D, and disability insurance.
Financial wellness resources and membership in an employee discount program.
Access to employee resource groups, merit-based advancement, and professional growth opportunities.
Benefits begin on the first day of employment.